Hello, i am new to the site and im after abit of help.
I was checking my online banking yesterday after only just getting round to setting it up. When i logged in i checked my statement, on doing this i found that 3 had taken 2 direct debits out in the same month on 2 different transaction numbers.
I picked up my phone and called customer services, any how cutting a long story short they have been taking money out of my account since 2006. The advisor on the phone opened up the account the number is connected to, and it shows the phone has never been use, no minutes or text have ever been used on the number. The account that 3 have is a number that i have never heard of, never recieved, plus i have never recieved a bill or any letter from 3 regarding this number/contract.
A customer advisor told me i could claim the money back via a indemnity form from my bank, but my bank has told me since 3 have said that according to their records the phone has not been used then that have accepted that the money has been take by error.
I have since phoned 3 back, they are currently processing my complaint through their system and i should expect a call in the next 48 hours. I have told them i am going to contact trading standard, ofcom and watchdog if they do not sort this for me asap.
Its quite alot of money, just over 5 years worth of £32 so i dont want to let this go.
If anyone out there can help me out with this that would be much appreciated. Thanks in advance.