As some of you know on here i have had a issue with 3 for the past few weeks regarding a second contract that i knew nothing about. After weeks of phone calls chasing everything up i have finally got money refunded.
Now this is where the problem starts. They phoned me at the beging of febuary to say they would be refunding me, its now the 5th of march and its still not with me but they insist its in the post.
I am not at all happy with the customer service i have been shown, its been poor to say the least.
I am now looking to end the contract that i have with them because i have had enough of their constant fobbing off. They say i need to pay the termination fee which is the remaining months of my contract at the line rental price, its around £400.
Is there anyway i can end this due to the customer service they have given me? Or if i want to leave do i need to pay the fee?
I am really not good with things like this so all help/advice is appreciated.