Today I have made the decision after learning some terrible truths about BT business broadband that have now changed my personal situation.
Some have been mentioned on these boards before - so I won't go into too much detail.
bottom line is BT have a premium business broadband service that is a approx £70 per month. It is for high demand business use.
For 4 years I have had this service with no real issues but a few minor outages. Last month I experences a major outage where my speed dropped from 6 meg to 128k.
This went on for approx 1.5 months to which I was told the fault at the exchange had been fixed.
I have had a recent problem with dropped packets effecting some work I was doing.
Today I found out that this was due to traffic shaping and throttling put on my connection. The 128k "issue" was actually them playing with traffic shaping and getting it wrong. So I was lied to !
I was not informed about any application of traffic shaping being applied. The most annoying thing is that the reason for this that after 4 years of use with BT (normal) I informated them that I had to do a reasonably large data sync with the USA (approx 140GB) and they said this would not be a problem as they had never had a problem with me and that 140GB wasn't actually that much.
Turns out it was an issue. So bottom line is I've been lied to about fair usage policy and cappingo on this high use premium service, I've been lied to about whats going on with my account and now I have issues running business connections.
I need to leave this provider ASAP.
Premium Business broadband provider - high usage, good support/customer care/communication ability to purchase static IP ranges from them
Advice and opinions welcome.