Is anyone else on ubr08 Virgin Media?

[Jay]

Over the last 12 months I have had to drop my connection dow to 2Mb as this is the only sustained speed they seem to be able to offer but even then they are simply not able to keep my pings low enough at peek times.

Every saturday night I end up with this crap, they told me 8 months ago that it was oversubscription... god help us, they are bumping the 4Mbs to 10Mbs this month with no work on the local exchange.

ping www.bbc.co.uk -t

Reply from 212.58.251.195: bytes=32 time=292ms TTL=11
Reply from 212.58.251.195: bytes=32 time=40ms TTL=119
Reply from 212.58.251.195: bytes=32 time=35ms TTL=119
Reply from 212.58.251.195: bytes=32 time=29ms TTL=119
Reply from 212.58.251.195: bytes=32 time=31ms TTL=119
Reply from 212.58.251.195: bytes=32 time=31ms TTL=119
Reply from 212.58.251.195: bytes=32 time=23ms TTL=119
Reply from 212.58.251.195: bytes=32 time=38ms TTL=119
Reply from 212.58.251.195: bytes=32 time=39ms TTL=119
Reply from 212.58.251.195: bytes=32 time=34ms TTL=119
Reply from 212.58.251.195: bytes=32 time=29ms TTL=119
Request timed out.
Reply from 212.58.251.195: bytes=32 time=31ms TTL=119
Reply from 212.58.251.195: bytes=32 time=32ms TTL=119
Reply from 212.58.251.195: bytes=32 time=37ms TTL=119
Reply from 212.58.251.195: bytes=32 time=30ms TTL=119
Reply from 212.58.251.195: bytes=32 time=32ms TTL=119
Reply from 212.58.251.195: bytes=32 time=29ms TTL=119
Reply from 212.58.251.195: bytes=32 time=29ms TTL=119
Reply from 212.58.251.195: bytes=32 time=32ms TTL=119
Reply from 212.58.251.195: bytes=32 time=55ms TTL=119
Reply from 212.58.251.195: bytes=32 time=33ms TTL=119
Reply from 212.58.251.195: bytes=32 time=34ms TTL=119
Reply from 212.58.251.195: bytes=32 time=39ms TTL=119
Reply from 212.58.251.195: bytes=32 time=28ms TTL=119
Reply from 212.58.251.195: bytes=32 time=28ms TTL=119
Reply from 212.58.251.195: bytes=32 time=40ms TTL=119
Reply from 212.58.251.195: bytes=32 time=54ms TTL=119
Request timed out.
Reply from 212.58.251.195: bytes=32 time=36ms TTL=119
Reply from 212.58.251.195: bytes=32 time=35ms TTL=119
Reply from 212.58.251.195: bytes=32 time=33ms TTL=119
Reply from 212.58.251.195: bytes=32 time=55ms TTL=119

ping www.hexus.net -t

Reply from 195.78.94.240: bytes=32 time=37ms TTL=49
Reply from 195.78.94.240: bytes=32 time=45ms TTL=49
Reply from 195.78.94.240: bytes=32 time=46ms TTL=49
Reply from 195.78.94.240: bytes=32 time=37ms TTL=49
Reply from 195.78.94.240: bytes=32 time=19ms TTL=49
Reply from 195.78.94.240: bytes=32 time=35ms TTL=49
Reply from 195.78.94.240: bytes=32 time=34ms TTL=49
Reply from 195.78.94.240: bytes=32 time=35ms TTL=49
Reply from 195.78.94.240: bytes=32 time=29ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Request timed out.
Reply from 195.78.94.240: bytes=32 time=30ms TTL=49
Reply from 195.78.94.240: bytes=32 time=26ms TTL=49
Reply from 195.78.94.240: bytes=32 time=34ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Reply from 195.78.94.240: bytes=32 time=34ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Reply from 195.78.94.240: bytes=32 time=34ms TTL=49
Reply from 195.78.94.240: bytes=32 time=43ms TTL=49
Reply from 195.78.94.240: bytes=32 time=33ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Reply from 195.78.94.240: bytes=32 time=36ms TTL=49
Reply from 195.78.94.240: bytes=32 time=36ms TTL=49
Reply from 195.78.94.240: bytes=32 time=37ms TTL=49
Reply from 195.78.94.240: bytes=32 time=33ms TTL=49
Reply from 195.78.94.240: bytes=32 time=48ms TTL=49
Reply from 195.78.94.240: bytes=32 time=30ms TTL=49
Reply from 195.78.94.240: bytes=32 time=39ms TTL=49
Reply from 195.78.94.240: bytes=32 time=39ms TTL=49
Reply from 195.78.94.240: bytes=32 time=40ms TTL=49
Reply from 195.78.94.240: bytes=32 time=21ms TTL=49
Reply from 195.78.94.240: bytes=32 time=30ms TTL=49

For CS:S it makes it just unplayable, I have complained and now I give up. VM can stick their connection.

[Hicks12]

That sucks, so far from bbc ping i get 12-14ms. Virgin support is pathetic and they shouldnt be over subscribing areas, gov should actually look at the problem instead of turning a blind eye. Id say ditch them because i bet others could give you lower pings unless you move to my house with this cool 12ms from virgin.

[Marenghi]

think is though Jay, your ping results aren't bad at all. not sure how those results support your argument that Virgin are crap & you can't play CS:S

it's slightly out of the norm but from that i wouldn't of said there was a problem. perhaps it's something on your end that is the problem

[PeteSmith]

i get mid 40's early 50's with virgin media, so could be worse. When asked VM put it down to the same thing, over subscription.

[Jay]

think is though Jay, your ping results aren't bad at all. not sure how those results support your argument that Virgin are crap & you can't play CS:S

it's slightly out of the norm but from that i wouldn't of said there was a problem. perhaps it's something on your end that is the problem

yes maybe...

Maybe every Saturday Evening something on my side goes wrong. How loss of 6% and pings of 292 arn't bad I don't know??

How about this one on the 25th?

Ping www.bbc.co.uk -t

Reply from 212.58.251.195: bytes=32 time=17ms TTL=118
Reply from 212.58.251.195: bytes=32 time=17ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Request timed out.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.


Here it is now, so they can do it.

ping www.bbc.co.uk -t

Reply from 212.58.251.195: bytes=32 time=30ms TTL=119
Reply from 212.58.251.195: bytes=32 time=17ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=17ms TTL=119
Reply from 212.58.251.195: bytes=32 time=17ms TTL=119
Reply from 212.58.251.195: bytes=32 time=21ms TTL=119
Reply from 212.58.251.195: bytes=32 time=16ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=23ms TTL=119
Reply from 212.58.251.195: bytes=32 time=17ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=17ms TTL=119
Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=22ms TTL=119
Reply from 212.58.251.195: bytes=32 time=20ms TTL=119
Reply from 212.58.251.195: bytes=32 time=19ms TTL=119
Reply from 212.58.251.195: bytes=32 time=16ms TTL=119

[kalniel]

I guess this is why they're so keen to cap occasional heavy users like me down to 80kbps.. they want me to jump ship. Though I'm not ubr08.

[KowShak]

Your pings are better than mine on Tiscali, 50ms is as good as mine gets.

[Jay]

back to this crap

Reply from 212.58.251.195: bytes=32 time=18ms TTL=119
Reply from 212.58.251.195: bytes=32 time=25ms TTL=119
Request timed out.
Request timed out.

it evenings, the thing just gives up totally.

[Jay]

Saturday Evening and....

ping www.bbc.co.uk

Reply from 212.58.251.195: bytes=32 time=71ms TTL=119
Reply from 212.58.251.195: bytes=32 time=94ms TTL=119
Reply from 212.58.251.195: bytes=32 time=117ms TTL=119
Reply from 212.58.251.195: bytes=32 time=84ms TTL=119

[Mblaster]

On Virgin Media and getting average ping of 18ms to bbc.co.uk and no packet loss 8pm Saturday. Looks like it's a bit hit and miss on what area you live in.

[Neo_VR]

Again.. not sure what your problem is.. im on ADSL, sync about 7.5mbit and never see pings below 50.

[Jay]

Neo, the problem is oversubd area then added the 4mb to 10mb upgrade. Its bad.. anyway any 20 days till I am on Sky ADSL.

[Jay]

I've now had to stop playing Counter-Strike with my clan as I can not be 100% sure my connection will be good enough at any one point.

[Jay]

back to this again.

ping www.bbc.co.uk -t

Reply from 212.58.251.195: bytes=32 time=91ms TTL=119
Reply from 212.58.251.195: bytes=32 time=39ms TTL=119
Reply from 212.58.251.195: bytes=32 time=66ms TTL=119
Reply from 212.58.251.195: bytes=32 time=44ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=34ms TTL=119
Request timed out.
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119

ping www.hexus.net -t

Reply from 195.78.94.240: bytes=32 time=63ms TTL=49
Reply from 195.78.94.240: bytes=32 time=43ms TTL=49
Reply from 195.78.94.240: bytes=32 time=45ms TTL=49
Reply from 195.78.94.240: bytes=32 time=53ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Request timed out.
Reply from 195.78.94.240: bytes=32 time=48ms TTL=49
Reply from 195.78.94.240: bytes=32 time=49ms TTL=49

So, I thought I would plug right into the modem and not use my router


ping www.bbc.co.uk

Reply from 212.58.253.67: bytes=32 time=35ms TTL=119
Request timed out.
Reply from 212.58.253.67: bytes=32 time=43ms TTL=119
Reply from 212.58.253.67: bytes=32 time=30ms TTL=119

So, after them saying all about these speed tests sites not being right etc etc I thought I would ping their internl FTP server. This would prove that VM are right and that any issues anyone ever has is outside of their network!

Reply from 194.117.143.71: bytes=32 time=17ms TTL=61
Request timed out.
Reply from 194.117.143.71: bytes=32 time=24ms TTL=61
Reply from 194.117.143.71: bytes=32 time=25ms TTL=61

errrr....no. So it just goes to show you that I still get loss to their internal FTP and I am plugged directly into the modem.

A traceroot shows me that its the first hop that is the issue

1 <1 ms <1 ms <1 ms Linksys.jayhome [xxxxxxxxxxx]
2 35 ms * 55 ms 10.5.0.1

[jamin]

Local access network problem mate.... Have you got the results of a docsis ping? As that looks like noise ingress / poor rf setup to me.

[Jay]

the levels are good

Frequency 331000000 Hz
LockedSignal to Noise Ratio 37
dBPower Level -2 dB
Channel ID 3
Frequency 23000000 Hz
RangedPower Level 41 dBmV

as for docsis ping I am not sure what switches to use on the cmd line to give the result you want.

I have been told that they will be sorting the issue in my area on the 14th of November... I have had this issue for 4 months.