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Networking and Broadband ADSL, cable, internet and network advice and chat  |
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07-11-2009, 12:07 AM
| #1 (permalink) |
| Registered User Join Date: Nov 2009
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|  Broadband connection Help! My Vergin Media Broadband (cable modem) has been working ok until recently but whilst downloading mail the connection to both mail and internet failed. We tried all the normal routines; virus scan; firewall etc. before contacting Virgin helpline, and after much messing about they said the fault was at our end and so sent an engineer out to check it over. He checked all the settings etc. and advised us to reinstall Vista, which we did but to no avail. Network adapter working ok; all settings seem ok. Any ideas please? |
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07-11-2009, 11:47 PM
| #2 (permalink) |
| Senior Member  Join Date: Aug 2005 Location: Southampton/Chippenham
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| Re: Broadband connection Escalate it it back to VM. Could be that the cable router has died. Is YOUR system up to Folding? Useful Information about HEXUS There are 10 types of people who understand binary - those that do... and those that don't. |
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07-11-2009, 11:56 PM
| #3 (permalink) |
| Administrator Join Date: Jul 2003 Location: Internet
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| Re: Broadband connection You got a laptop or a friend with one? The joy of cable means that you can simply plug it into their machine for testing. If you can, plug it into the laptop, reboot the modem (unplug from wall and back in). Give it a few mins and see if you can access the net   |
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08-11-2009, 01:08 AM
| #4 (permalink) |
| Registered User Join Date: Nov 2009
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| Re: Broadband connection Hi Guys, Thanks for the feedback. Cable modem has been checked by VM, ok. Tried it with a laptop and it worked ok. Tried PC again on ethernet with no joy, still comes up with 169 address. |
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08-11-2009, 08:56 AM
| #5 (permalink) |
| Senior Member Join Date: Aug 2005 Location: Southampton/Chippenham
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| Re: Broadband connection 169.xxx.yyy.zzz address is the default address - which indicates the PC isn't picking up the DHCP address handed out by the ISP/cable router. Check the network settings to ensure you have "get IP address automatically" (or similar wording) selected. Is YOUR system up to Folding? Useful Information about HEXUS There are 10 types of people who understand binary - those that do... and those that don't. Last edited by peterb; 08-11-2009 at 12:07 PM.. Reason: Typos :( |
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08-11-2009, 12:09 PM
| #7 (permalink) |
| Senior Member Join Date: Aug 2005 Location: Southampton/Chippenham
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| Re: Broadband connection Firewall settings? (Clutching at straws now though) You say you did a full re-install of windows? Did you reload any drivers etc for the network card? Is YOUR system up to Folding? Useful Information about HEXUS There are 10 types of people who understand binary - those that do... and those that don't. |
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08-11-2009, 12:36 PM
| #8 (permalink) |
| I Get Daily HeXuscise  Join Date: Aug 2006 Location: Jita
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| Re: Broadband connection Click start. Type services.msc and click ok. Scroll down the list and double click on DHCP client and make sure its started. or try this http://support.microsoft.com/kb/928233 |
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08-11-2009, 08:40 PM
| #10 (permalink) |
| is unemployed  Join Date: Nov 2005 Location: Grimsby
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| Re: Broadband connection i would try replacing the network card. there as cheap as chips and very easy to fit Originally Posted by Jay Beginners guide to raid Beginners guide to raid post edition Hexus.Social - FAQ Buy my stuff 
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14-11-2009, 10:46 AM
| #12 (permalink) |
| Registered User Join Date: Nov 2009
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| Re: Broadband connection Fitted new network card, up and running again. My thanks to all you good people out there for your help. Wishing you lots of meggabites - but not from the dog! |
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