I renewed my contract with virgin media last month. Originally I agreed on paying around £43.40 for XL Tivo, XL 60mb, and medium phone. All was well.
A week later I called up and queried adding a second V+ box, which they said would bring my bill to £49.90 - a price I agreed.
However, 10 phone calls and 2 e-mails later and my bill is still saying £53.95 month, not a massive difference then the agreed price, but the principle is i agreed to pay one thing for my contract and now they are charging me something else.
I was also eligible for 3 months free Spotify, which I called up about asking how I register it today, only to be told it hadnt been added onto my account - and adding it now would start my contract again from now, 1 month in.
How do i get through to them, as I said, I have called them _10_ times about the above issues and I still have got no resolution. Can anyone suggest something?