Virgin claiming to sell Dynamic IP's but really they are Static?

[schoeee]

So recently I have been under fire from DoS/DDoS attacks from a certain source... There is no way for me to stop this due to Virgin having my IP locked and unchangeable no matter what methods I try, and when I ring them they don't even have the decency to admit it's a static IP, they just lie to me and tell me it's dynamic and should change upon reset of the router, does anyone else have this problem? Another friend of mine also has this problem, so I know it isn't just me, Virgin tried to tell me there was an issue with the "vendor" or the cable connecting the super hub so they are sending me a new one, which I highly doubt will rectify the problem.

Anyone got any ideas, things I could say to Virgin? Or does anyone have anymore info?

Thanks!

[wasabi]

It probably is dynamic but has a preference to give you the same IP each time unless the DHCP address pool is running short.

A new superhub might help if they really are giving out static IPs as they'll almost certainly do IP address by MAC address reservation.

[jim]

There's a member here who will almost certainly know the answer, if and when he sees this.

However, I'd be surprised if they were doling out Static IPs by default though, usually they're a premium feature only given to customers who pay more (with most ISPs).

And people are complaining that Virgin won't give them a static IP: http://community.virginmedia.com/t5/...le/td-p/686287

[realstock]

I believe your IP is mapped to the MAC address of the modem/router if your MAC changes then so should your IP. Replacement superhub should sort that.

[DDY]

I believe your IP is mapped to the MAC address of the modem/router if your MAC changes then so should your IP. Replacement superhub should sort that.

^ This.

Here are some options to get a new IP;

1) Use another Superhub, as above.
2) Configure your Superhub to run in bridge mode and connect another router, preferably a router which has the ability to change or spoof MAC addresses, this will allow you to obtain new IPs simply by changing or spoofing your router's MAC address.

or, least desirably;
3) Disconnect your Superhub for a while, although there's no telling for how long, could be days or even months.

[Agent]

2) Configure your Superhub to run in bridge mode and connect another router, preferably a router which has the ability to change or spoof MAC addresses, this will allow you to obtain new IPs simply by changing or spoofing your router's MAC address.

Unless Virgin / the way DOCSIS works has vastly changed recently, this isn't going to work. Your superhub is going to have the same MAC, no matter what you set devices to be further down the chain.

Your MAC is tied to your account. It's effectively your account on DOCSIS based systems, along with some certificates and other stuff since DOCSIS 3.0.

In short: You've got to use the equipment VM give you, and that means you're going to have the same MAC no matter what you do, unless VM changes the equipment for you.

or, least desirably;
3) Disconnect your Superhub for a while, although there's no telling for how long, could be days or even months.

It used to be the case that disconnecting it for a few hours would do the job. Try it overnight. I've no idea what it's like these days as I'm not with Virgin.

Are you 100% certain you're under a DOS attack? Any reason why? It's not just some software like Norton telling you it's protecting your interwebs is it?

[schoeee]

Unless Virgin can sort out this problem (which I doubt they will for me and my friend) I am going to have to buy a new Modem and Router and change the Modem's MAC address if that would work every time I need to change it, but the problem I think I will have is that the Virgin Super hub uses a Coaxial cable connection and not many Modem's use this now if I am correct? So I am just going to have to swap to BT once the subscription to VM is up, that's probably my best bet.

And Agent, I am being DoS'd the guy openly laughs about it in Skype and doesn't realize how much of a child he is being. Thanks for all the help guys!

[g8ina]

Wait for a reply from our own Dareos, who is a key link for us to Virgin.

[mikerr]

You can try disconnecting the VM router/superhub overnight, but the better solution is:

Ring VM up and tell them the superhub is intermittantly disconnecting.
They'll send an engineer out with a new superhub (which will have a different MAC, so different ip).

And Agent, I am being DoS'd the guy openly laughs about it in Skype and doesn't realize how much of a child he is being. Thanks for all the help guys!

If you're talking to the DoS culprit on skype, then he'll just get your new ip from skype if you change it anyway.

[kalniel]

And Agent, I am being DoS'd the guy openly laughs about it in Skype and doesn't realize how much of a child he is being.

Record it then contact the police.

[schoeee]

You can try disconnecting the VM router/superhub overnight, but the better solution is:

Ring VM up and tell them the superhub is intermittantly disconnecting.
They'll send an engineer out with a new superhub (which will have a different MAC, so different ip).


If you're talking to the DoS culprit on skype, then he'll just get your new ip from skype if you change it anyway.

My plan is to use Skype through a VPN once the IP has been changed! I will try the intermittently disconnecting option though thanks!

[mikerr]

And Agent, I am being DoS'd the guy openly laughs about it in Skype and doesn't realize how much of a child he is being!

Record it then contact the police.

Lol - tell him to brag about it on twitter. The police do take notice of that.

[Agent]

...I am going to have to buy a new Modem and Router and change the Modem's MAC address if that would work every time I need to change it,

You can't. You must use VMs kit unless you do some serious modem hacking - which isn't allowed and will get you disconnected when they find out.

[mikerr]

That reminds me - there may be another method:

Turn your superhub into modem-mode:
http://help.virginmedia.com/system/s...MER_TYPE=Cable
(and connect it up to a router - it then gets the MAC of the router, and hence different ip than the superhub)

[Agent]

http://community.virginmedia.com/t5/...ss/td-p/345079

Hi Josh,



when using a hub, the mac address leased by the Virgin Media Network is leased to the router part of the hub itself.



As such, I'm afraid it isn't possible to change your IP address by changing the CPE mac address as this is now hard wired into the hub.
Regards,

Peter Rafferty

Help and Support Forum Team

[burble]

Unless Virgin / the way DOCSIS works has vastly changed recently, this isn't going to work. Your superhub is going to have the same MAC, no matter what you set devices to be further down the chain.

Your MAC is tied to your account. It's effectively your account on DOCSIS based systems, along with some certificates and other stuff since DOCSIS 3.0.

You definitely should get a different WAN IP if you put the SH into modem mode and use your own router. It's true that the MAC of the SH won't change doing this, but the MAC of the device requesting the IP address from VM will change to that of the router.