Virgin media

[Grassy]

Does anyone here have virgin media and actually not suffer from congestion and high amounts of jitter?

I get around 9-12 jitter on average although it can go a lot higher. Most of my mates with BT or Sky have 0-1 ms jitter pretty much 24/7.

It sucks for playing most online games, some handle it better like CS:GO but games like battlefield and other various ones are unplayable.

[Dareos]

I have no problems

[Apex]

Depends on the area, if it goes oversub god help you. Currently doing fine here though in my area.

[MrRockliffe]

Area where I live I used to get 40+ constantly and connection would often drop. Haven't used them since

[herulach]

What do you mean by jitter? If you mean ping I consistently get sub 15ms to most of the server hosting cos for games like bf4

[MrComputerSaint]

What do you mean by jitter? If you mean ping I consistently get sub 15ms to most of the server hosting cos for games like bf4

I get around 15ms - 25ms on BF4 servers. If you mean jitter as in voip, I don't use VoIP much not but I don't get any problems with jitter when I do.

[Revvvhead]

No problem with my Virgin media performance in Kent.
Ping usually around 12-15ms when running speedtest.
Ping rating B+ using global pingtest.
BF4 issues are more likely to do with the game coding and servers rather than Virgin media performance.

[D-T]

Never had a problem with them in Merseyside. Had them for a year in Newcastle and they were absolutely terrible, borderline unusable. We were totally offline for large chunks of time, I spent hours on the phone to them over the course of the year - must've spent more on the phone bill than I had refunded for the internet (as it was part of a package, got pittance back). All to be told there was no problem their end, recommended I reboot my router etc. etc.

Put me off using them for life.

[JackBeePee]

I don't have any problems right now, but I've heard a lot about issues with congestion and jitter. Just look at their forums.

[Dareos]

certain areas on the VM network are over utilised and require upgrades. upgrade work is an ongoing thing throughout the network, and is part of the reason that little expansion has taken place until recently (acquisition of Smallworld). There are as a whole, a lot less utilisation issues across the networks (there are several) than there were 2 years ago, its moving in the right direction.

As the OP gave no information about where he is, what else was happening on his home network at the time, his setup, actual readings taken at different times of the day to particular servers or any useful information at all I gave a simple answer.

Generally, some areas on VM are better than others, this is the same on any ISP in the UK. Without more information, noone is going to be able to offer a constructive solution, simply stating that someone has less than you on a completely different connection is not going to help.

[Splash]

certain areas on the VM network are over utilised and require upgrades. upgrade work is an ongoing thing throughout the network, and is part of the reason that little expansion has taken place until recently (acquisition of Smallworld). There are as a whole, a lot less utilisation issues across the networks (there are several) than there were 2 years ago, its moving in the right direction.

As the OP gave no information about where he is, what else was happening on his home network at the time, his setup, actual readings taken at different times of the day to particular servers or any useful information at all I gave a simple answer.

Generally, some areas on VM are better than others, this is the same on any ISP in the UK. Without more information, noone is going to be able to offer a constructive solution, simply stating that someone has less than you on a completely different connection is not going to help.

Excellent statement there Dareos.

Unless my networking is flakier than I thought, jitter is unlikely to have a significant effect on gaming unless it's combined with high pings and/or the netcode in the game is poor. I moved to VM about 18 months ago, dreading the outcomes after reading all kinds of nightmares on various forums but accepting that it was my only way to get a better connection (since Openreach weren't interested in connecting fiber up to my cabinet Infinity wasn't an option). I've had the odd issue (the most recent of which was caused by an over-exuberant local council lawnmower cutting through the cable and damaging the wall...) but generally it's been fine.

That said: the SuperHub is a pile of poop. I operate mine in modem mode and up until recently this has been fine (with an overspecced pfsense firewall behind it), but of late I've been noticing issues with connectivity so I setup monitoring: the SHub seems to poop it's pants between 4-8 times a day (not necessarily under load) and stops responding. It doesn't reset as far as I can tell, but it does break the internet connection for about 2-3 minutes.

[Dareos]

PM me your mac address bud, i'll check it on the system, if theres a significant amount of t3/t4 timeouts or power adjusts I can do something about it.

I personally am not a fan of the shub, any iteration of it, and theres 3 now - shub, shub2, shub2ac.

Each have their issues, all different, but they are usually pretty solid in modem mode.

Its not a bad device per se but it is a free device given away by an isp and as such, you get what you pay for ,which sounds harsh but its a perfectly suitable device for average internet use, and even has a few bells and whistles for more advanced use, but thats it.
I would be far happier if VM handed out proper stand alone modems and offered a range of wireless routers depending on use, but thats the tech in me talking and not the cynical marketing guy who knows that the public want a shiny device that does everything, regardless of stability etc etc.

[Splash]

Cheers @Dareos: I'll drop you a PM. As I say, it's not as if the unit is restarting (according to my monitoring bits and bobs anyways), it just decides to poop itself. It could be cabling (post the cable cut incident), but I'd expect that a modem would still be reponsive on the LAN side as it renegotiates the WAN.

[Bonebreaker777]

Sorry to but in but I would like to drop a question f I may:

If one uses the SHub (version 1) and the hub requires a soft reset every 3-4 days because you can't log into in on LAN and wouldn't accept any new devices either on WiFi or LAN which would require DHCP interaction but serves the existing devices "all right", what should one do?

Especially if one called VM customer services but when they try to investigate, of course that it doesn't behaves bad.

Is it normal? Or such a frequent restart shouldn't be necessary.

Also as a VM tech: shub 1 or shub 2 if you have to choose? Which is the shub ac anyway?

[Dareos]

Shub 1 requiring a reset usually means its been put under a load that its not too great at handling, in particular torrents or p2p stuff. Its fairly prolific these days and if you are using it then reset it whenever you close the p2p program.

If its something else, phone in and have an agent check it out, if you have no joy there then pm me with the mac and i'll have a look at the system. I can only see so much tho.

Shub 1 - gigabit ports, works on 2.4 or 5GHz but only 1 at a time
Shub 2 - gigabit ports, works on 2.4 and 5GHz simultaneously, has 3 antennas iirc, all internal.
Shub 2ac - gigabit ports, works on 2.4 and 5GHz simultaneously, also has the new AC standard, capable of linking 4 channels on the 5GHz band and giving speeds of 1300Mbps

I'd want the shub2ac myself, purely for the wifi attributes, however I would always recommend modem mode and a properly configured separate router

[carvedeye]

I have had no problems also.