LinkBack URL
About LinkBacks
I'm starting a new thread as the previous one was comprehensively derailed. This is not a thread regarding Vodafone's infrastructure, just their service and (more specifically) my experience of it.
I had been on BT Infinity since launch and then upgraded to BT Infinity 2 immediately it became available. My last bills have been £54 / month (inc line rental). I was previously using my own Netgear R7000 router which I was fully aware could not be carried over.
My first experience of Vodafone was my Dad moving to their Fibre service a month ago. He's almost 80, not that well and Vodafone's service to him was excellent. He had 100 questions prior to ordering, another 100 after, they took care of him very well. His actual move from a basic 8Mb (max) service with PlusNet was done on time.
I myself have contacted Vodafone a few times and consider their service excellent. It's easy to get their number, they answer the phone very fast, speak perfect English and there's no need to listen to 10 messages / choose tons of options. This is very much at odds with BT. The one issue I had is that their staff do not know that you can't use your own router and I only found this out via forums & confirmed by being put through to tech support.
The Move
- Once I'd decided to migrate the process to arrange this was straight forward. I was given a date of the 8th, that date was confirmed very quickly & that is the date it happened.
- The Router was delivered to work in plenty of time.
- Good instructions for installation. I can see why my Dad had no problems.
- Clear instructions were also emailed, with a general reminder the day before install.
- On the Evening of the 7th I went to bed with BT Internet online. Woke up disconnected.
- At 7:10am I plugged in the Vodafone router (just one device)
- By 7:30am there was activity and the Broadband light was showing a connection.
- By 7:45am the service was fully operational and that was it. Moved over to Vodafone.
So the speeds.
- At first I was connected solidly @ 62 / 18. This was the same whether measured from my iPhone (within 5m on the same floor) or the PC (wired).
- There have however since been at least 3 occasions where the connection has dropped for approximately 1 minute and restarted. All ISP's warn this may happen in the first 10 days, so no big deal.
- Each time it has restarted though the connection speed has dropped. I now get approx 55 / 17.5
- Overall this is still very comparable with what I got from BT so as long as though it becomes stable over the next week I'm happy.
- Also worth mentioning that the Vodafone App for managing the router is a nice touch. Simple and easy.
My next test is to monitor speeds downstairs (through a very think reinforced concrete floor). The Netgear router had no issues here.
Any questions, please fire away.
Reply With Quote
Originally Posted by Smudger
