asus dsl ac88u set up with bt

[antec74]

hi can anyone help me set up my asus router, I had the asus software pop up and I think I filled the details correct but now it will not connect to internet or bring the asus set up page back? do I need to delete all previous connections? I am using bt infinity 2

[peterb]

Did you have it connected to the internet before?

Make sure the VLAN tag is set to 101 if you are connecting directly to a VDSL line.

If you did the initial set up wirelessly and now can't connect to the router, use a wired connection following the instructions in the manual.

[antec74]

hi peterb yes I did, when it asks for the router security key do I use my bt key or make a new one? it did not connect said it was searching? so it didn't work I guess, can I use the Ethernet cable
and start again?

[antec74]

I have tried to connect today with wireless and cable but no luck get error message dhcp failure?

[DannyM]

DHCP is what gives network information including IP addresses out automatically so there is a good chance none of your devices are getting the information they need from the router.

The safest bet for now, if this is a new installation would be to reset the router (there will be a pin hole on the back along the row of ports hold this for 10 seconds or so while powered on) and start over again.

The other option is to manually set your network settings in Windows, these devices always run on the IP address of 192.168.1.1 out of the box, configuring your computer to the same subnet should allow you access. I can explaing the settings to do it this way if you you know how to change windows network settings.

However, I'd definitely start by resetting the devices as something has gone wrong somewhere and it could be just as difficult to diagnose the setting then it would be to reconfiugure the device after a reset.

[antec74]

thanks danny m I will try this tomorrow

[antec74]

hi danny can you help me with the dhcp settings in windows? how to let my router access it?

thank you

[peterb]

Have you read the manual here http://dlcdnet.asus.com/pub/ASUS/wir...781.1490439888

it gives detailed instructions on setting it up.

[antec74]

hi the manual I got with the router does not give me that information, I have checked settings and they seem correct

[antec74]

after 2 new routers (asus advice) I am still in the same place, no router will connect to the bt internet. tried everything asus support cant tell me what's wrong!

[Bonebreaker777]

Did you consider keeping the BT router/modem for now and just use the ASUS router for everything else? You could provide the ASUS router with a connection from the BT router/modem via the ASUS WAN port.

I apologise, if this was already suggested and I've missed it in the thread

[antec74]

hi thanks no suggested that however I have had 3 units and asus support and no one can get the router connected to bt? have they blocked the line?

[Bonebreaker777]

hi thanks no suggested that however I have had 3 units and asus support and no one can get the router connected to bt? have they blocked the line?

Can you verify that?