Who is happy to pay for good service?

[Zak33]

Hi guys,

I had a good chat with various PC gamers this weekend and it came to a head, that you can't get good ISP service for nowt!

Obvious? Maybe..maybe not. But the amount of people getting Free BB with Orange or Sky, and not being happy, must point to something here.

You gotta pay! So....the question is: What price do you think is reasonable for an ADSL MAx line (up to 8mb, but lets face it likely to be 2-3mb/s) with a few mail boxes and some web space and a 20gig limit, and a proper IT support line?

Reason I ask this is that I see a perma-complaint about support/lack of support and long phone line holds for help etc, and moaning about capping of service...from people paying £15 per month.

A pizza, some nachos and potato wedges, delivered to your door ONCE costs about £15.

What's the happy balance? Whats the price you'd pay? And pls..be sensible. and justify your answers

I'm a Zen dude....£25 per month, 100% happy.

[Lee @ SCAN]

30 pounds a month is what I'm willing to pay for a good stable line, good service. However, I'm paying under that at the moment and I've never had a bad day of speeds, pings or anything detrimental to the line speed.

[dave87]

£25-30, possibly up to £40 if its a high bandwidth allowance

I'm with BT - probably going to upgrade to their total broadband thing, jus got to check the terms and conditions - BT offering unlimited bandwidth usually means throttling of some sort

BT are ok if you kick them everytime they get something wrong, but it doesn't happen that regularly, for me at least. The biggest constraint on my connection at home is that the exchange has been in the RED (ie underperforming by BTs standards) for the last 2 months.

[Barry]

After pipex sorted out the issues that had mu connection has been great and its only £6 P/M for 4 MB (we have phone with them)

[Apex]

For some of us that don't use the net 24/7 paying out £30pm for a connection that we don't use seems harsh, and yet paying £15pm for a connection more akin to what we use sounds better but you end up frustrated because the service is not worth it, your speeds jump up and down and you end up with port throtling which just runies the experience.

Duuno if there is a ballance to be struck, i doubt you could do it.

Drew

[madman045]

Well i will say what i have, but work does pay for it

Entanet - Max ADSL Office 45GB Allowance
£30 + VAT Per Month
20:1 contention ratio
1 Static IP
24/7 Telephone Support
45GB During the day limit (per month)
300gb offpeak (per month)

Service has been fantastic.

[shaithis]

I find it appauling that as services get faster, the download limits start appearing more and more.

Whats the point of a faster line if they just throttle the amount of traffic per month you can get?

I want a provider that is 100% un-metered in ANY WAY (that includes throttling via network-shaping) and can keep their service running 24/7.

I am happy to pay upto 60+ukp / month for such a service, yet everyone seem to be moving away from this.

[adam1701]

Zen Office max do 8mb for like £80 a month..

[Rack]

I agree, Sky has been poor for me, but I think it's the router most of the time (will investigate using my old one). I'm beginning to think it wasn't worth the 'savings', I should have gone Zen.

But i had problems with Pipex too when I joined 16months ago and they were supposed to be really good back then too.

I think £30 is about max you should pay for high speed bb tbh. But I haven't a clue about what it actually costs the providers to give that so it's hard to quantify.

[Re-Invented]

I cant fault sky even in my 1st 10 days it was stable, I usually get around 1200 -1300 d/l speed on max but if I had to pay for it £30 -40 as long as its uncapped.

Lee

[CrazyMonkey]

Ive gotta say when i had Wanadoo 8mbp's it was really poor. Speeds were quite low and the line wasnt reliable..
My dad has always been with AOL since godknow's so having 2 connections wasnt really ideal.
Now with AOL 2mbp/s and i can say over around 5 years with them we havent had any high pings or any cut outs, the service has been fantastic and since we are a long customer we pay around £12 a month so im happy

[Splash]

Originally Posted by shaithis

I find it appauling that as services get faster, the download limits start appearing more and more.

Whats the point of a faster line if they just throttle the amount of traffic per month you can get?

I want a provider that is 100% un-metered in ANY WAY (that includes throttling via network-shaping) and can keep their service running 24/7.

I am happy to pay upto 60+ukp / month for such a service, yet everyone seem to be moving away from this.

http://aquiss.net/broadband-uncapped.php - up to 8mbps, £69.99 a month totally unshaped/uncapped. I'm on their broadband Max 30 package which gives me 30Gb 8am-10pm, 300Gb outside of those hours after I transferred from Plusnet the other day and the service is outstanding so far.

[Zak33]

surely if you're worried about capping, you just pay per MB after your limit, and it would work out over 1 year to be under £60 per month anyway for the monster heavy users?

Eitherway, I'm pleased so many people here are happy to pay....its right and proper. Cheap is very VERY rarely good all-round.

Does anyone have a £15 per month account that they now wish they'd paid £25+ per month for, just to get a useful person on the end of the phone?

[Moby-Dick]

More importantly , Zak can get Nachos delivered !!

There is a very good reason I used to pimp Zen like a good'un

[Zak33]

Originally Posted by Moby-Dick

More importantly , Zak can get Nachos delivered !!

There is a very good reason I used to pimp Zen like a good'un

damn right..and I'm glad you did. I have just had a weekend long Flight for MA_rlins and it was 100% rock.

Fast and rock

[Moby-Dick]

but seriously , back to the nachos.....

are we talking fully loaded ?

actualyl just thought of a bitof a fast food analogy.

Tech support from your ISP shoudl be like buying a shirt on Savile Row , not like ordering from Dial-a-Pizza