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| Photography and Graphic Design Discussion about photography and graphic design. No profanity or nudity allowed. |
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08-05-2008, 11:59 AM
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#1 (permalink) |
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Paid to sunbathe
Join Date: Aug 2005
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Canon lens developed a fault
This is a complete pain in the back side.
All of a sudden yesterday I started getting "Err 01" on my 350D while using my Canon 17-85 IS lens. From what I've read that means there is a comunication error between it and the body. My 50mm prime and 70-300 IS both work fine so it must be the 17-85 that is the problem. What is the best way of raising this with Canon? I went through their support system yesterday, but haven't heard back yet. The most annoying this is thats my general purpose lens, only got the other two I can use at the moment (I gave the 18-55 kit lens to my uncle). |
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08-05-2008, 12:04 PM
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#2 (permalink) |
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qui audet adipiscitur
Join Date: Sep 2005
Location: Norwich (UEA), Essex Home :)
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Re: Canon lens developed a fault
Have you tried cleaning the contacts on the lens itself?
If it is a communication error it could just be grease/grime stopping full contact? |
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"...trained well enough to use a torrent program.. cant see anyone in pcworld being that knowledgeable. they would end up putting the disc in upside-down and calling it a job well done." - MadduckUK 2008  |
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08-05-2008, 12:10 PM
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#3 (permalink) |
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Paid to sunbathe
Join Date: Aug 2005
Location: Afrika-ka-ka-ka...
Posts: 10,886
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Thanked 211 Times in 193 Posts
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Re: Canon lens developed a fault
I haven't cleaned them other than wiping them with a cloth. They are completely shiney and look brand new.
The lens practically lifes on my 350D |
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08-05-2008, 02:11 PM
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#4 (permalink) |
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Photographer
Join Date: Apr 2004
Location: Sunny Dorset
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Re: Canon lens developed a fault
get a rubber and just gently rub over the contacts on the lens and try again
have you taken the battery out of the camera and replaced it again? |
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08-05-2008, 09:57 PM
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#6 (permalink) |
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Paid to sunbathe
Join Date: Aug 2005
Location: Afrika-ka-ka-ka...
Posts: 10,886
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Thanked 211 Times in 193 Posts
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Re: Canon lens developed a fault
OK, tried both and still the same problem.
Sometimes though, instead of getting Err 01, i just get '00' as an aperature. What is the best way of contacting Canon to get this sorted? The message through their support system is unanswered as yet. Should I just phone them? |
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11-05-2008, 03:15 PM
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#7 (permalink) |
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Amateur photographer
Join Date: Dec 2004
Location: Birmingham
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Re: Canon lens developed a fault
Phone them up, or take it to a Canon service center. The 17-85 does have a reputation for failing randomly, I have seen 2, one similar to you, another got stuck aperture. I sent them both to Canon for service.
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Primary kit:
Fuji S5 Pro - Nikkor AF 50/1.8 - Nikkor AF 85/1.8 Epson RD-1 Film Kit: Leica M3 - Summicron 50/2 DR - Zeiss ZM 25/2.8 - M-Rokkor 40/2 Olympus OM2n - Zuiko 50/2 Macro - Zuiko 50/1.4 - Zuiko 35/2.8 |
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11-05-2008, 03:21 PM
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#8 (permalink) |
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Paid to sunbathe
Join Date: Aug 2005
Location: Afrika-ka-ka-ka...
Posts: 10,886
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Thanked 211 Times in 193 Posts
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Re: Canon lens developed a fault
Any idea about duration and cost of repair.
I never got a chance to phone them on friday. Depending on how long it takes I'd be tempted to get another lens so I can still use it in the mean time. Perhaps just a general purpose Sigma 18-200 or something. |
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12-05-2008, 09:23 AM
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#9 (permalink) |
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Amateur photographer
Join Date: Dec 2004
Location: Birmingham
Posts: 1,893
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Re: Canon lens developed a fault
It was ages ago so I cant remember the exact cost, something around the £90 mark. Took 5-7 days.
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Primary kit:
Fuji S5 Pro - Nikkor AF 50/1.8 - Nikkor AF 85/1.8 Epson RD-1 Film Kit: Leica M3 - Summicron 50/2 DR - Zeiss ZM 25/2.8 - M-Rokkor 40/2 Olympus OM2n - Zuiko 50/2 Macro - Zuiko 50/1.4 - Zuiko 35/2.8 |
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