Replacement cables, free but costly.....

[Yellowbeard]

Originally Posted by GoNz0

well i shall not be buying anything corsair, as i have held off from doing since this thread came up.

when they sort out a way of RMA or getting spares without costing more than the units worth new, maybe i will buy a corsair PSU. as it stands, sending back to the USA in not an option.

We're sorry to hear that. However, you do have the option of returning it to your retailer which makes more sense anway, especially if you bought it at a brick n mortar store.

Each time I read a reply like this, I forward it up to the people that need to see this. Thanks for your time.

[GoNz0]

yep email away, tell them until they can ship a cheap cable out for less than $40, thats what the original post was about, its just good customer care

[Yellowbeard]

Originally Posted by GoNz0

yep email away, tell them until they can ship a cheap cable out for less than $40, thats what the original post was about, its just good customer care

LOL...we addressed that issue 6 months ago but thanks

[GoNz0]

i miss all the good stuff..

(oh and i still buy the ram as thats light enough to send to the USA)

[SadikP]

Earlier this week I emailed Corsair with regards to getting some 8-Pin PCI-E cables, got a reply saying the cables are free but postage will cost $20.00, thats just not on.

Come on Corsair, sort this out!!

[Apex]

Originally Posted by SadikP

Earlier this week I emailed Corsair with regards to getting some 8-Pin PCI-E cables, got a reply saying the cables are free but postage will cost $20.00, thats just not on.

Come on Corsair, sort this out!!

So £10 to ship from the usa to the uk, don't think thats too bad at all......

[SadikP]

Originally Posted by Apex

So £10 to ship from the usa to the uk, don't think thats too bad at all......

Yeh right.. I order DVDs, Console games etc.. from the USA, shipping has never cost me more than £5.

All they have to do is stick them in a jiffy bag and post them

[Pauliox1]

Thankfully Corsair make (from my experience anyway) quality products that rarely NEED RMAing. But as an owner of a HX620 I would like to know that I won't have to pay ridiculous prices for shipping to and from the USA. I mean... do you actually WANT people to buy from you. Because I know for sure once someone's had a bad experience with a company they rarely go back...

[moogle]

Originally Posted by Pauliox1

Thankfully Corsair make (from my experience anyway) quality products that rarely NEED RMAing. But as an owner of a HX620 I would like to know that I won't have to pay ridiculous prices for shipping to and from the USA. I mean... do you actually WANT people to buy from you. Because I know for sure once someone's had a bad experience with a company they rarely go back...

yep its good quality and sure its rare for it to break down, but do you want to risk it? especially if you've never used corsair before and you know these facts.

[mightymouse]

mine's dead but i have decided to just pay the £30 rather than £70 to £80 for a brand new psu. ohh well just my luck i guess but to be honest i am just glad that it will be sorted out.

[Pauliox1]

Originally Posted by moogle

yep its good quality and sure its rare for it to break down, but do you want to risk it? especially if you've never used corsair before and you know these facts.

Oh don't get me wrong moogle, I probably wouldn't of bought one if I'd known this before. Just pointing out that Corsair are lucky they've got such a stable, quality PSU or this problem would of arisen in a lot larger, probably nastier way, if you understand my reasoning

[moogle]

yea I understand, I only realised after I'd bought one anyway

[Blitzen]

Originally Posted by Pauliox1

Oh don't get me wrong moogle, I probably wouldn't of bought one if I'd known this before. Just pointing out that Corsair are lucky they've got such a stable, quality PSU or this problem would of arisen in a lot larger, probably nastier way, if you understand my reasoning

Putting personal experience aside, i would say that the Corsair PSUs are no more or less likely to break down than another top manufacuters units.

ALL electronics assembly lines have a fall-out (quite high usually....even up to 7-8%).
I gauge a company and there products not only on quality but how they are seen to react when something goes wrong as all companies are good when there isnt a problem.

[Oldjim]

Originally Posted by Yellowbeard

We're sorry to hear that. However, you do have the option of returning it to your retailer which makes more sense anway, especially if you bought it at a brick n mortar store.

Each time I read a reply like this, I forward it up to the people that need to see this. Thanks for your time.

i have asked this question in the Scan forum and the present answer is that they only accept returns within the 1 year warranty period so this makes the 5 year warranty fairly useless.
The result is that I have taken Corsair off my manufacturer list - until they set up a UK operation or license a company to handle warranty claims.

[wmsteele]

I totally agree Oldjim, the well publicised 5 year warranty is totally useless in the UK/EU.

Corsair need to address this issue as soon as possible, the longer it takes the more people become aware. No doubt this is resulting in people choosing products from other manufactures. No company should be allowed to get away without having a reasonable system in place to cover such a heavily publicised warranty deal. All Corsair products will suffer from this situation.

A reasonable system as far as I am concerned would allow UK/EU customers to order replacement parts / have warranty work completed without sending products back to or from the USA. More importantly this reasonable system should allow UK/EU customers to pay for repairs/replacements without exposing their credit card details, i.e.. NOT requiring them to be sent by fax or email. The issue with taking payments alone is ridiculous.

Six months down the line Corsair still haven't made any changes, as Yellowbeard has pointed out its "still being worked on". What I would like to know is do Corsair take customer support seriously, as far as I can see they don't. UK/EU customers are still in the same situation as always, we currently have no viable support from Corsair.

Corsair, hang your head in shame.

[Pauliox1]

Originally Posted by wmsteele

I totally agree Oldjim, the well publicised 5 year warranty is totally useless in the UK/EU.

Corsair need to address this issue as soon as possible, the longer it takes the more people become aware. No doubt this is resulting in people choosing products from other manufactures. No company should be allowed to get away without having a reasonable system in place to cover such a heavily publicised warranty deal. All Corsair products will suffer from this situation.

A reasonable system as far as I am concerned would allow UK/EU customers to order replacement parts / have warranty work completed without sending products back to or from the USA. More importantly this reasonable system should allow UK/EU customers to pay for repairs/replacements without exposing their credit card details, i.e.. NOT requiring them to be sent by fax or email. The issue with taking payments alone is ridiculous.

Six months down the line Corsair still haven't made any changes, as Yellowbeard has pointed out its "still being worked on". What I would like to know is do Corsair take customer support seriously, as far as I can see they don't. UK/EU customers are still in the same situation as always, we currently have no viable support from Corsair.

Corsair, hang your head in shame.

Hear, hear.