Corsair HX620W would not power up

[mightymouse]

Hey Corsair guys,

I am in desperate need of advice here, my psu as stated in the title suddenly refuse to power up. I have tried everything even stuff that was recomended in different forums. here is the thing, my brother bought it for me when I last went to germany and I am asking him to find me a copy of the receipt. I have a few questions:

1. If he cant find the receipt will it be a big issue? this psu is covered for 5 years right?

2. How do I go about sending it to california? I have read a few posts and I feel that I might as well spend an extra 30pounds instead of spending a fortune on another psu.

3. What shall I send back? just the psu?

4. I have checked everything and there was no burning smoke or smell, no thunder storms in the last few months here in sheffield. what other details should i provide?

Thanks in advance

Regards
Winson

[Yellowbeard]

Originally Posted by mightymouse

Hey Corsair guys,

I am in desperate need of advice here, my psu as stated in the title suddenly refuse to power up. I have tried everything even stuff that was recomended in different forums. here is the thing, my brother bought it for me when I last went to germany and I am asking him to find me a copy of the receipt. I have a few questions:

1. If he cant find the receipt will it be a big issue? this psu is covered for 5 years right?

2. How do I go about sending it to california? I have read a few posts and I feel that I might as well spend an extra 30pounds instead of spending a fortune on another psu.

3. What shall I send back? just the psu?

4. I have checked everything and there was no burning smoke or smell, no thunder storms in the last few months here in sheffield. what other details should i provide?

Thanks in advance

Regards
Winson

1: We don't require a receipt for the original owner.
2: Choose the best shipping options you have available to you, I am not familiar with your options there.
3. No need to send cables, send only the PSU.
4: Please use the TSX Express to complete your RMA, all the details are there.

[mightymouse]

Thanks for your quick response yellowbeard it is much appreciated. Also in question 2 i actually meant where to send it to but i am guessing it will be supplied with the RMA right?


Cheers

[Yellowbeard]

Yes, the shipping address will be supplied with your RMA information. Sorry you had the issue and we'll get you fixed up ASAP.

[mightymouse]

these things happens although like everyone else i would love it if the upper guys would get on it rather than just keep saying that stuff is in the works. would really help your sales in the european and asian market where there are a heck of a lot more market share for psu to be had. i know your hands are tied but just so they know that yet another customer is making noise about the shipping.

thanks anyway for your help and swift reply.

cheers

by the way i received the RMA and I will proceed to send it off by tomorrow or monday!

[mightymouse]

just want to thank yellowbeard and all the support crew at corsair. I received a brand new sealed psu this morning. i sent only the psu back but received a brand new will all cable and connectors. very impressed and very happy.

cheers

[Yellowbeard]

Thank you for the feedback and again, we are VERY sorry you had the issue to begin with. Thanks for letting us make it right. ENJOY! and let us know if we can help in the future.

[russd1978]

Customer service here looks spot on - makes me very confident in buying a 620 HX

[Yellowbeard]

We are glad to hear that. We do have our shortcomings and occasional failures. However, we learn from our mistakes and make every effort to improve when we do identify a problem.