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Thread: Can I get an RMA for my CPU?

  1. #1
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    Can I get an RMA for my CPU?

    My desktop cut out 2 weeks ago (it wasn't a power cut, just my desktop cut out) and since then it wont power up. I've been trying a few things to see what the problem is.

    Things I've done:
    - Jump start the PSU by itself (it worked fine)
    - Jump start the PSU whilst running a fan (it worked fine)
    - Jump start the PSU whilst connecting the two 4 pin wires into the motherboard (this causes the PSU to not power on)
    - Connect just the 20+4pin into the motherboard (the motherboards green LED stays on, but when I try to power on the desktop the fans run for half a second before powering down again)
    - Connecting 20+4pin whilst teh GPU isn't connected (powers on for half a second before switching off again)
    - Connecting 24 pin from a DIFFERENT PSU (300W) whilst GPU isn't connected this doesn't even power the desktop on (not surprising but worth a shot)
    - Tried the 650W PSU in a different desktop and it works fine



    Things I believe can't be causing the problem:
    - Power Supply (It works on a different desktop)
    - Mother Board (I had it RMA'ed and they said it works fine)
    - Bad Memory (They tested this during the motherboard RMA)
    - Graphics Card (I removed the graphics card from the motherboard, but it still doesn't power up)

    That leaves just the CPU, right? I bought the CPU from SCAN 6 months ago - Invoice No: 00E1851950

    Can we conclude that the CPU is the cause of this problem and that I should get it RMA'ed?

    Thanks!


    My computer hardware on the affected desktop:
    Motherboard: Asus P8Z77 V LE
    CPU: Intel Core i7-3930K
    PSU: OCZ ZS Series 650W
    GPU: Radeon HD 7950
    RAM: Corsair Vengeance 4GB x2
    HDD: Seagate Barracuda 1TB
    SSD: Intel Cherryville

  2. #2
    3XS Support Manager Ben @ Scan's Avatar
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: Can I get an RMA for my CPU?

    Hi

    I have checked your invoice and its components and not a 3XS System so I have passed this over to the returns team to look into for you

    Regards

    Ben

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