New sale query

[paulas99]

Hi All,

Anyone know how long it takes Scan to response to a sales query????

Paul

[Chris P]

Hi paulas99

You should receive a response within 24hrs, do you have a query that has not been responses to ?

Best Regards

[paulas99]

Hi paulas99

You should receive a response within 24hrs, do you have a query that has not been responses to ?

Best Regards

Don't worry Chris, I've given my custom to Chilliblast who answered my queries within 1/2 hour.
They fullly deserve my £6,000 PC order, Scan are pathetic!

[Disturbedguy]

Don't worry Chris, I've given my custom to Chilliblast who answered my queries within 1/2 hour.
They fullly deserve my £6,000 PC order, Scan are pathetic!

Because of an entire 30 minutes?

They do have a store to work in and don't sit on Hexus 24 / 7.
Either this is some sort of bull account just to make SCAN look bad or you are the pathetic one.

[paulas99]

Because of an entire 30 minutes?

They do have a store to work in and don't sit on Hexus 24 / 7.
Either this is some sort of bull account just to make SCAN look bad or you are the pathetic one.

No Chris, I e-mailed Lee Horan with a query about customizing a 3XS Scan Carbon SLI system.
Apparently it takes three working days for Scan to find an engineer to ascertain whether a Hyrdo H100i cooler can replace a Hydro H80i cooler...... (And some other questions I asked too.)

Paul Mumford

[Chris P]

paulas99

Apologies we did not get back to you in time, this is unusual as such a simple check should be made immediately.

Best Regards

[aeonf242]

Surely if it was that important the customer could've followed up with a phone call? I mean maybe the NSA intercepted the email?
I think this seems an unreasonable complaint to say you guys are pathetic?
Anyway, I'd like to say I'd always had good service from you guys.

[flearider]

I find people with more money than sense want things right now and think that's the way it should be .. but rushing into something has never been a good idea ..
spending 6k on a system myself would want a watercooled double loop fitted ..

but hey it's his money ..and scan do get it right 90% of the time ..just think for a little more he could have had scans table setup that awesome show piece they have in store