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Thread: Poor Customer Service

  1. #1
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    Poor Customer Service

    I ordered a 3XS Z97 Vengeance desktop on the 1st of November, recieved my invoice which said it would be despatched on the 10th and I was happy with that. Anyway I checked the online build tracker on Friday at 12 o'clock and it was in the memory test phase of the build.

    I again checked today and it's still in the memory test phase as of 3 o'clock so I phoned scan to find out any info, to be told I would be called back straight away by the build manager. It's now 18.22 and surprise suprise still no phone call.

    Every email with a query I've sent I get no response even after emailing people direct I've had no response. Even when phoning up to make a few changes to my system I get told someone will call you back to change your order and it ended up me doing the leg work. I feel as though scan's customer service is terrible.

    Anyone else had similar problems like these.
    Last edited by Mike0788; 10-11-2014 at 08:04 PM.

  2. #2
    Moderator DavidM's Avatar
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    Re: Poor Customer Service

    One of our team will be in contact with you shortly.

  3. #3
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    Re: Poor Customer Service

    Just had a call of an a nice guy named Sean. Told my system should be with me day after tommorow. Apologies for being impatient. Thanks scan

  4. Received thanks from:

    dbh (17-11-2014)

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