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| SCAN.care@HEXUS :: After sales support This forum is a dedicated after sales support area for SCAN customers. It is accessible to all, but only customers of SCAN may create new threads. |
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20-08-2009, 11:37 AM
| #1 (permalink) |
| Registered+ Join Date: Sep 2008
Posts: 20
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| Order damage update I was pleased Scan picked up the damage cpu cooler on Monday and I fully appreciate the service. On Tuesday the technician did confirm the item was damaged. It's now Thursday and a replacement has not been sent. I would have thought after the technician confirmed the item was damaged and a replacement was needed it would have been sent out the same day without delay. According to stock checker the cpu cooler is in stock. So far it looks like I'm going to go another weekend without being able to finish my computer build. After spending nearly £1000 in my order I expect the turn around to be as quick as possible. I emailed Scan for an update and all I got was the standard script 5 to 7 work days for a replacement. |
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21-08-2009, 09:56 AM
| #4 (permalink) |
| Registered+ Join Date: Sep 2008
Posts: 20
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| Re: Order damage update Deleted RMA Number Edit : By Paulm@scan the some person to which you was refering to was Myself. We always remove sensitive information such as invoice numbers/RMA's If you look at the post about I have deleted my own post to which contains your RMA number which the Scan staff can view. Regards Last edited by Paulm@scan; 21-08-2009 at 10:08 AM.. |
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21-08-2009, 10:13 AM
| #5 (permalink) |
| Returns Manager  Join Date: Sep 2003 Location: Bolton
Posts: 1,162
Thanks: 134
Thanked 57 Times in 49 Posts
| Re: Order damage update DarkSun I have received your PM already and am looking into this matter with the relevent department, I will be in touch as soon as i have some information for you. Wesley |
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21-08-2009, 10:30 AM
| #6 (permalink) |
| You Stupid Bi..atch! FIN Join Date: Aug 2007 Location: Brum
Posts: 1,165
Thanks: 113
Thanked 34 Times in 31 Posts
| Re: Order damage update Dark Sun, I am sure that Scan are on it, they will deal with it, I have recently been at the hands of damaged item headache, Scan sorted it out. Again, thanks to Scan for that, it was appreciated. |
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