I've just been spoken to by one of the rudest people in the world masquerading as customer service at Scan. Even before this I have recently gained the impression that standards are slipping. I have been a customer for years and happily added to the good reputation of this company. No more.
The gist of his bombast was that as I did not specify the exact fault to motherboard within 48hrs, the subsequently discovered fault was my responsibility. In fact I reported the motherboard as faulty to Tech Support within 2 hours of receiving it, I told them it failed to recognise the full quota of memory.
They told me to RMA it along with the CPU.
My RMA was rejected, no fault found, because the fault found was two very slightly bent pins on the cpu socket. Well I didn't know that was the fault, only that it didn't work as described for some reason. I didn't even have the board in my possession for 48 hours.
If you have to RMA a motherboard, you might be tempted to suggest the possibility of it having arrived with bent cpu socket pins just in case. I couldn't possibly recommend such a mischievous course of action, though. It would avoid a brush with a personality more suited to club bouncer than customer service staff at least.