rma refund ?

[Taw]

I received the email stating fault found on 15.4.10.
The final emails confirming refund completed was on 21.4.10.
It is the 28th and still no sign of a refund.
How much longer do i have to wait for my money.
Many thanks

[Chris P]

Taw

I can confirm - £ 85.75 was refunded on the 23 rd April - I would expect this to show in your account by this Friday.

Best Regards

[Taw]

Thanks for the info, but i am puzzled why it takes so long to refund the money, if it was refunded on 23rd it would only take a couple of days at most to appear in my account, as all other times i have had a refund from other companies this has been the case.

[Chris P]

Taw

The time taken from when the refund is processed to reaching the target account depends on the Banks not the Retailer.

[Taw]

I have received a refund from you this morning but it is not a full refund.
I paid a total of £93.96 but you have only refunded me £85.75.
I am sure you are aware of the distance selling regulations etc.
Please would you complete the full refund re this faulty item.

[wesleyaldred]

Taw,

Distance selling is for unwated goods, you did not request or make a rejection in this matter, if you had you would be liable for returns postage costs, where in fact we collected the goods at our cost.

Wesley

[Taw]

I sent back faulty goods and requested a full refund, you are obliged to give me a full refund.
I shall now take this up with consumer direct and trading standards.
You have lost my custom.

[wesleyaldred]

Taw,

You returned faulty goods and you were refunded in full for the faulty goods, with Scan carriage forms a seperate contract from the sale of the goods and is only refunable should an aspect of the carriage contract fail, in this case the goods were delivered successfully and so that aspect of the contract was met and is therefore non refundable.

Wesley

[Taw]

the last time i returned a faulty hard drive to you it was collected by citylink and returned to you, after the fault was found a full refund was given and this included the original postage costs.

[wesleyaldred]

Taw,

I assume that will of been actioned as a gesture of goodwill, perhaps as that was the first return in those circumstances.

Wesley

[Taw]

I' m sorry, are you saying that sometimes you give full refunds and other times you do not.
There was no mention in the emails re that rma of a goodwill gesture, they were the same format and content as the emails for this rma and also the terms included with the previous rma'd order are exactly the same as the terms included with this order.
I can provide you with copies of all emails if necessary.

[Taw]

As the goods returned were faulty
This section of dsr would apply:

The Consumer Protection (Distance Selling) Regulations 2000, specifically regulation 14 which states that you may not make any charge in relation to the supply of goods under a contract whereby the cancellation of the contract is due to the breach of implied terms of the contract (specifically implied terms in relation to section 14 of the Sale of Goods Act).

[wesleyaldred]

Thank You for your post, as previously stated you did not request a cancellation in relation to (Distance Selling) Regulations.

Should you wish to invoke this I am happy to oblige and refund your original postage, however, in line with the (Distance Selling) Regulations, the cost of recovering the goods is payable by yourself and will be charged at £15+vat.

Please advise if you would like to invoke a cancellation and I will make the necessary arrangements for you.

Wesley

[Taw]

lol, you must be joking.
I have decided to take this up with trading standards as you are unable/unwilling to understand what I am saying, i shall show all your responses on this forum plus all emails and the terms supplied and see where that goes.
Faulty goods require a full refund plus costs of returning said faulty goods.
You gave a full refund for one rma but refuse to do the same for another rma.
I have always trusted scan and liked the online purchase experience, but now that is gone and I shall shop elsewhere. Your loss not mine.