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Thread: Removing Scansure without cancelling whole order?

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    HEXUS.social member finlay666's Avatar
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    Removing Scansure without cancelling whole order?

    Is it possible to do?

    I'm not impressed that I have to return the whole order to cancel something that was opt-out (and should be opt-in IMO)

    It means having to wait a number of days for the return to get processed, missing the intended delivery slot waiting for the refund and missing out on the today only deal.

    Seems a bit cheap to have an opt-out policy that has to be opted out every order (unless there is a way to permanently disable it, which I would like to be able to do as I already have this cover on my credit card for free), and because it's a short term policy there are no rights to cancel under the DSR. And to cancel it requires the return of the entire order
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    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

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    Retail Sales Manager Chris P's Avatar
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    Re: Removing Scansure without cancelling whole order?

    finlay666

    I am looking into this for you now.

    Best Regards

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    Re: Removing Scansure without cancelling whole order?

    Thanks Chris
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    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

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    Re: Removing Scansure without cancelling whole order?

    Thanks for helping sort it out Chris
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    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

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    Re: Removing Scansure without cancelling whole order?

    BBC NEWS - Five consumer laws you really ought to know
    SALE OF GOODS ACT

    It works like this. For the first four-five weeks you have a "right of rejection" - if the item you've bought breaks down, you can demand a refund.

    For the next six months, you are entitled to replacement or repair of the goods. It is up to the retailer to prove there was nothing wrong with it if they wish to get out of having to do the work. And then after six months, there is still a duty to replace or repair faulty goods, but the onus is on you, the consumer, to prove that there was something wrong.

    And the key time span is six years. That's how long goods may be covered by the Sale of Goods Act. It all depends on what "sufficiently durable" means. If a light bulb goes after 13 months, the consumer is not going to be overly gutted. If their washing machine goes after the same time span they are going to be livid.

    The government's guidelines say: "Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description."

    And be aware that if you go to the washing machine repairer, spend money attempting to diagnose an inherent fault, and find out you have been using it the wrong way, then you are going to be out of pocket.

    A key fact is that your relationship in the Sale of Goods Act is with the retailer, not the manufacturer.

    "The retailer likes shepherding you off to the manufacturer," says Dr Twigg-Flesner.

    And there are still reasons why you might want an extended warranty - they often include loan machines and ongoing technical support that you would otherwise miss out on. But they are not always good value, says Dr Twigg-Flesner.

    "I've never bought one."

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    Re: Removing Scansure without cancelling whole order?

    You what?

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    Re: Removing Scansure without cancelling whole order?

    Chris - Is this going to be an easy thing to do with any future orders that it gets put on but the purchaser didn't want it? Would save you paying return P&P, doing the refund, possibly losing a sale every time someone wanted to do it?

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    Retail Sales Manager Chris P's Avatar
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    Re: Removing Scansure without cancelling whole order?

    If the purchaser does not want Scansure they should remove it during the ordering process.

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    Re: Removing Scansure without cancelling whole order?

    Ideally it should be opt out. Silence is not acceptance, it is a bit dirty imo, to add extra things on to the order without asking.

    Why not in the pop-up that says item has been added to basket, cannot it not come up offering it there? Or even a pop-up when you click checkout, etc.

    Its clear you are relying on people not noticing to make a bit more money. I don't blame the business decision behind it, I just don't think its very moral personally.

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    Retail Sales Manager Chris P's Avatar
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    Re: Removing Scansure without cancelling whole order?

    alexp999

    I would past in the images and large adverts advertising Scansure and how clear it is to opt out, if we hadn't done so already. I'm not sure what you mean by silence, there is plenty of " noise " about Scansure, just use the search.

    The op's issues has been resolved and Scansure has been discussed to exhaustion already.

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    Last edited by Chris P; 26-04-2010 at 09:43 AM.

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