Maybe in need of an RMA?

[Rookie1986]

Made the changes as requested and I'm no further forward, still getting these types of BSOD:

On Thu 24/05/2012 13:29:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052412-17378-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x101 (0x31, 0x0, 0xFFFFF880009C0180, 0x1)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

Rookie

[Rookie1986]

Using a H100 on the CPU with CoolerMaster SickleFlow Fans in Push/Pull with another 120mm SickleFlow at the rear to exhaust heat and a 200mm CoolerMaster MegaFlow as an intake fan on the front of my System.

I had the Overclock Bundle picked up on Monday so now the waiting game begins, I just hope they can get it fixed and sent back to me ASAP because I first bought the bundle back on the 1st of May which means almost a month now without a working PC.... Then to make things worse lots of the components that I bought (7970, crucial m4 to name but 2) have come down in price meaning I could now buy/build the system for around £100 cheaper it wouldn't be so bad if I had been able to use it for the month but since I haven't it's fairly depressing

I'm going in to hospital for surgery on Thursday 31st so I hope that Scan have been back in touch by then.

Rookie

[Rookie1986]

Pushing the hot air out I think, like this:

[Rookie1986]

<><><> Update <><><>

Got the bundle back this afternoon, got it all plugged in and installed this evening but when I've come to power it up......nothing, I've swapped the cable out for different ones inside, I've tried a different kettle cable to see if mine was a dud and still nothing.

If anyone has any ideas on what the problem could be it would be much appreciated.

Rookie

[Rookie1986]

<><><> Update <><><>

I've been on to Michael W @ Scan today for some advice and assistance with what could be up, after trying a few different things it looks like my new gaming system is finally working. I know its still early days yet but I've managed to install all of my drivers, updates and software without any BSOD

I will keep things posted on how it goes.

Rookie

[Rookie1986]

Just silly little things really, rebuilt the system out side of the case piece by piece to see if anything was causing it to not power on, then we cleared the CMOS to see if there was a BIOS problem and then we just worked on things from there until it would finally boot up. reloaded the OC profile, installed windows, installed the motherboard drivers/utilities, installed my GPU drivers, anti Virus, anti malware, etc etc etc..... and no BSOD so far

I'm not the most technical person (thats why I paid for Scan to build my Overclock Bundle) sure I have enough of an understanding on how to "build" a system but I wouldn't know where to start when it comes to BIOS settings, its something I would like to get a better understanding of for the future though because I feel that my lack of knowledge in this area did let me down a little when it came to making changes and I do have to give Michael W credit for his efforts in helping me through all of this.

Still, I'm not happy that I've had such a bad experience with my new system and hope that Scan will offer me some form of "Scan credit" as compensation but I'll see how things go.

Rookie

[Rookie1986]

No compensation offered for this type of situation.....

nothing more to say......

wont use again......

Rookie

[peterb]

This is NOT a general discussion forum. Posting is limited to the OP with an after-sales query and Scan staff answering it.

[Mick@SCAN]

Rookie1986,

Whilst we appreciate that the bundle had an issue upon delivery, this was collected by Scan and resolved.

You then had some installation issues which we provided assistance for and the system was then up and running without a problem, this was not an error on Scan's part.

We have offered two free game vouchers in relation to the first problem, this has been declined.

Kind regards,

[Rookie1986]

Rookie1986,

Whilst we appreciate that the bundle had an issue upon delivery, this was collected by Scan and resolved.

You then had some installation issues which we provided assistance for and the system was then up and running without a problem, this was not an error on Scan's part.

We have offered two free game vouchers in relation to the first problem, this has been declined.

Kind regards,

Yes the bundle was collected but almost two weeks after I initially reported the problem to your selves, and this was after hours and hours and more hours of testing and changing different settings that you had me run at home which didn't resolve the problem. I don't see the part of your "24 hour burn Guaranteed stability" policy where customers are required to make BIOS and setting changes then spend hours and hours on end testing to see where the problem lies.....

Yes a "goodwill gesture" of two games was offered but I already own them (STALKER and Dirt) so did decline the offer.

So if this was not an error on Scans part then why did my response to asking what the problem with the bundle was come back as this?

MR S?? ????,

Further to your query he suggested some of the settings within the bios were not quite right but did not show up on our initial stability tests before it was dispatched.

Regards,

Michael W
Scan Computers

Anyway, whats happened has happened now, you have expressed your stance on not offering compensation and I have stated that I am very disappointed and feel let down with Scans stance on this. My computer was first ordered on May 1st and it took until June 14th before I received goods in working/usable condition which in most cases people would have requested a full refund and gone elsewhere.

A dissatisfied customer,
Rookie

[Mark@SCAN]

We always try to troubleshoot the problem before raising an RMA. We could have issued an RMA at the first sign of a problem however this could have resulted in the goods being returned with no faults found and charges for yourself would then have been applicable.

With an overclocked bundle, other factors such as your PSU, graphics, software etc all have to be taken into consideration, we can only guarantee the stability of the bundle before it leaves SCAN with the components that make up the bundle.

In relation to the problem you reported when you got the bundle back from RMA where it would not POST and you requested a refund, this was no fault of a component or the bundle as a whole this is what was meant by no fault of SCAN.

I think the thread has now run it's course so will be locked.

We do appreciate the inconvenience in having to return the bundle initially but feel we have acted fairly and quickly in resolving the problems experienced.