I just called about my parcel after the tracking was not moving forward, I contacted DPD and they said contact Scan to raise a investigation.
I called scan and spoke to the guy and it was like talking to a brick wall, I got no sympathy for it missing my day off, just human error, deal with it and the earliest they would deliver is tomorrow. I got told I would receive a time slot for delivery, which is not true in this area as they do use subcontractors which don't give a time slot (incredibly annoying by the way).
I had to suggest maybe putting in a request for a morning delivery so I would be in...
This is how I would of liked that conversation to go:
Me: Hi there my parcel is showing some sort of problem and DPD said to contact you to raise an investigation/
Scan: I'm sorry to hear that, what's your order number please.
Scan: Yes the parcel is showing a delay at the sorting office, i'm afraid that will mean it wont be delivered today, are you available during the week?
Me: Not really, I only had today off....
Scan: Would you be available for a morning slot any day?
Me: Yes I could be in for the morning tomorrow.
Scan: I'll get that sorted.
Why would DPD be allowed to turn around and refuse to do a morning delivery when it's their mistake? Surely scan has enough power to insist it goes out for a morning delivery, this kind of thing should be in your contract.
And to top it all off why did I have to chase this up? Why is this not flagged in the system? The tracking is obviously not moving forward, why is this not automatically caught by your systems and flagged? Why was I not called and told it would not be here today?