Page 2 of 2 FirstFirst 12
Results 17 to 30 of 30

Thread: Rma 274423 XFX 6850 1GB

  1. #17
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    Quote Originally Posted by Mark@SCAN View Post
    TarnxTarn,

    I've checked with DPD and the parcel is showing as out for delivery with them today.

    Regards
    Thank for the help speeding things up...

    However according to my credit card used, I was charge

    SCAN COMPUTERS LTD. htt UNITED KINGDOM General Purchases £65.36

    This is not the priced at post #11.

    According to the email and the price on the email send
    The 'upgrade' replacement RRP cost 146.39
    and 'orginal direct' replacement cost 90.92 (by return department)

    I should be charged at 55.47 GBP.

    In addition, why was not the return department contacted me before proceed.

    please advice (I will email this to return department)
    Last edited by TarnxTarn; 09-11-2012 at 12:31 PM. Reason: grammar

  2. #18
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    Just to add this up

    there is 'NO' game voucher code with the upgrade replacement order...

    Quote Originally Posted by TarnxTarn View Post
    Thank for the help speeding things up...

    However according to my credit card used, I was charge

    SCAN COMPUTERS LTD. htt UNITED KINGDOM General Purchases £65.36

    This is not the priced at post #11.

    According to the email and the price on the email send
    The 'upgrade' replacement RRP cost 146.39
    and 'orginal direct' replacement cost 90.92 (by return department)

    I should be charged at 55.47 GBP.

    In addition, why was not the return department contacted me before proceed.

    please advice (I will email this to return department)

  3. #19
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    still no reply from my email to scan...


    Quote Originally Posted by TarnxTarn View Post
    Thank for the help speeding things up...

    However according to my credit card used, I was charge

    SCAN COMPUTERS LTD. htt UNITED KINGDOM General Purchases £65.36

    This is not the priced at post #11.

    According to the email and the price on the email send
    The 'upgrade' replacement RRP cost 146.39
    and 'orginal direct' replacement cost 90.92 (by return department)

    I should be charged at 55.47 GBP.

    In addition, why was not the return department contacted me before proceed.

    please advice (I will email this to return department)

  4. #20
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    There is still 'NO' update about my refund or missing game voucher since an acknowledge email on 15 Nov.

  5. #21
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
    Feb 2004
    Location
    Manchester/Bolton
    Posts
    1,002
    Thanks
    60
    Thanked
    83 times in 80 posts
    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.8ghz
      • Memory:
      • Corsair Dominator Platinum 8GB DDR3 1866 MHz CAS 9
      • Storage:
      • 1x 250GB Samsung 840 EVO & 2x 2TB Seagate Barracuda 7200.14
      • Graphics card(s):
      • PNY GeForce GTX 780
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 8.1 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • Unlimited BT Infinity 1

    Re: Rma 274423 XFX 6850 1GB

    Please accept our apologies for the delay,

    I have chased this with our payments team and requested they refund the outstanding amount.

    Regards

  6. #22
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    There is still NO update about the refund or the missing game voucher....

    This has been over 4 weeks since the upgrade was dispatched....

  7. #23
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    Any chance ? my voucher and refund will be sorted?

  8. #24
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    I still have no update from SCAN. I have send an email and got a reply from Mark that the issue will be taken care since the begining of Jan 2013.

    There is still no reply or contact if the voucher will be send or refund shall me made.... could please someone from scan sort this out soon... this has been over 16 weeks.

  9. #25
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    There is still no refund or replacement of game voucher. Mark had responded to my email since January but there is nothing progress.

    Could someone at SCAN chase and get this done? The matter started in Nov 2012 and now it is the end of Feb 2013 (4 months).

    I guess this has been long enough... if anyone would agree...

  10. #26
    Moderator Mick@SCAN's Avatar
    Join Date
    Aug 2007
    Posts
    524
    Thanks
    31
    Thanked
    70 times in 58 posts
    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 3GB Zotac GTX 780
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 8 Pro 64bit
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 120Mb

    Re: Rma 274423 XFX 6850 1GB

    TarnxTarn,

    The returns manager is currently looking into this query for you and will be in contact directly with yourself as soon as possible.

    Kind regards,

  11. Received thanks from:

    TarnxTarn (28-02-2013)

  12. #27
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
    Feb 2004
    Location
    Manchester/Bolton
    Posts
    1,002
    Thanks
    60
    Thanked
    83 times in 80 posts
    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.8ghz
      • Memory:
      • Corsair Dominator Platinum 8GB DDR3 1866 MHz CAS 9
      • Storage:
      • 1x 250GB Samsung 840 EVO & 2x 2TB Seagate Barracuda 7200.14
      • Graphics card(s):
      • PNY GeForce GTX 780
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 8.1 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • Unlimited BT Infinity 1

    Re: Rma 274423 XFX 6850 1GB

    TarnxTarn,

    My sincere apologies for the delay, YGPM

    Regards

  13. Received thanks from:

    TarnxTarn (20-03-2013)

  14. #28
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    Just confirm that the refund has been received....
    However,there is still NO sign of the game voucher.

  15. #29
    Moderator Mick@SCAN's Avatar
    Join Date
    Aug 2007
    Posts
    524
    Thanks
    31
    Thanked
    70 times in 58 posts
    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 3GB Zotac GTX 780
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 8 Pro 64bit
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 120Mb

    Re: Rma 274423 XFX 6850 1GB

    TarnxTarn,

    A member of our customer services team emailed you the voucher on the 20th of March, I have asked that he re-sends the email to you.

    Kind regards,

  16. #30
    Member
    Join Date
    Sep 2005
    Posts
    103
    Thanks
    2
    Thanked
    2 times in 2 posts

    Re: Rma 274423 XFX 6850 1GB

    Just got the email.. thank you !!!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •