Rma 363691

[ahasnaini]

Hello

I had issues with my order and because I didn't have spare parts to test exactly which component was failing I was asked to return almost my entire order so scan can identify the problem.
RMA 363691 was raised, I sent my PSU,RAM,MOBO,CPU.

After scan received it, it was confirmed MOBO and CPU had issues and were replaced immediately and were delivered in 2 days, I was very impressed.

But I was expecting my PSU,RAM to be part of the delivery as well as with the replacement parts, but they were not.
I have called a few times as well and I am told they have raised it and will be delivered soon. But I have no email or tracking information on when the items will be delivered.

Can someone look into this ?

[ahasnaini]

Just got this email 5 mins after the post

Hi,

Sorry for the delay, I can confirm the parts will be dispatched today for delivery tomorrow.


Regards,

Gareth

[Mark@SCAN]

I have e-mailed you directly with tracking information for the remaining parts.

Please accept our apologies for any inconvenience caused by the delay in return of the PSU/RAM

Regards

[ahasnaini]

Thanks got it.