Delayed Order Notification

[Antichronicle]

Hello, I am just writing here to get an understanding about this email I have received from you tonight. I placed my order at 13:38 today and my payment was later authorised at 14:09 after this I have been excited to receive my next day delivery as stated until around an hour ago at 20:46 I have received an email saying the following;

Hi there,

Thank you for your order from Scan.

Please regard this email as a notification of delay in your order due to unexpected volumes in our warehouse. Please rest assured your custom is greatly valued and we will process your order with the utmost urgency. Your order has still been booked for a next working day delivery from the point of despatch and we will send further emails to confirm this.

Should you require any further information or assistance, or wish to make any amendments to your order, please reply to this email or alternatively contact our Customer support team on 0871 472 4747.

We apologise for the delay and thank you for your patience.

Best regards,

The Scan Team.

This has been a big annoyance as I would like to understand why after 6 hours of my payment being authorised suddenly I have received this, does this mean it will not be delivered tomorrow, if so when?

[Mark@SCAN]

Hi,

I understand that you submitted a query to our customer service team last night who have responded with an explanation and further options for you this morning.

Regards