Results 1 to 9 of 9

Thread: Scan are failing to recongize the issue i am having

  1. #1
    Registered+
    Join Date
    Sep 2008
    Posts
    18
    Thanks
    0
    Thanked
    0 times in 0 posts

    Thumbs down Scan are failing to recongize the issue i am having

    Before I begin I would say that I am not a computer expert by any means. Considering this I bought a GTX 970 a few months ago and was quite happy with its performance compared to my old GTX 670.

    My issue started when I started playing VRAM intensive games like GTA5 and Shadow of mordor and recently Batman Arkham Knight (with most recent patch). My games would start to stutter at some point while gaming which would lead to game stopping to a complete crawl with 5-10 fps. This was quite a shock to me since my current system met all the recommended requirement by those games. This is when I installed EVGA Precision X / MSi afterburner and realised that the stutter would happen when VRAM usage in-game go over 3.6/3.7gb mark. Point to note here is that game would run buttery smooth @60fps before the stutter start to happen so 'to lower my graphic setting' argument is not valid.

    Like any other I started googling about the issue I was facing and found about the GTX 970 fiasco that happened beginning of this year, I was sadly late to party Hoping that Scan would already be aware of the issue and not beat the bust around when it comes to either a refund or suitable replacement I called them and was hugely disappointed by the response I got.

    According to Scan this is a 'feature' of this particular card and there is nothing else they can do but replace the card with similar card. Nvidia have themselves acknowledge that the later part of VRAM (500mb) is on much slower bandwidth but Scan as a retailer are refusing to accept that fact and are adament that a replacement will fix the issue I am facing which I find to be totally ridiculous coming from a reputable hardware retailer like them.

    Now it seems that my only choices are to either keep the card as a victim of false advertisement or carry to returning the card to Scan for the next three years for replacement. I hope someone here can help me sort this issue out or I am done using Scan as my main hardware supplier.

    Ray
    Last edited by Mick@SCAN; 10-10-2015 at 05:42 PM.

  2. #2
    Banhammer in peace PeterB kalniel's Avatar
    Join Date
    Aug 2005
    Posts
    31,023
    Thanks
    1,870
    Thanked
    3,381 times in 2,718 posts
    • kalniel's system
      • Motherboard:
      • Gigabyte Z390 Aorus Ultra
      • CPU:
      • Intel i9 9900k
      • Memory:
      • 32GB DDR4 3200 CL16
      • Storage:
      • 1TB Samsung 970Evo+ NVMe
      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • Dell S2721DGF
      • Internet:
      • rubbish

    Re: Scan are failing to recongize the issue i am having

    You don't have a faulty card as far as I can tell. The 970 is performing exactly as it is expected to, and as you acknowledge, the performance had been very well characterised before you bought it. You've certainly had well beyond the evaluation period to check it as well.

    In this instance SCAN shouldn't be liable for anything here - they haven't falsely advertised anything. Your gripe is with nVidia making a card that performs like that. Next time if you don't believe nVidia's hype then buy AMD.

  3. #3
    Registered+
    Join Date
    Nov 2005
    Posts
    21
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Scan are failing to recongize the issue i am having

    It's unfortunate that Nvidia can lie about the specs (it wasn't just the RAM, it was the number of ROPS and amount of L2 cache which lead to this ram issue) of the 970 like this and get away with it while users are the ones who suffer. You say that the lowering the settings is not valid, but VRAM usage is dependent on the scene and the complexity at a certain point in time, so it could quite possibly be running at 60fps at one point and then stuttering the next i.e. usage changes over time. Reducing settings like anti-aliasing will reduce the maximum VRAM usage.

    Here is an article by eurogamer where they tested to determine the implications of this issue, it might help you:eurogamer.net/articles/digitalfoundry-2015-nvidia-geforce-gtx-970-revisited

    What is the native resolution of your monitor? Batman Arkham knight is still broken for many and the other two are VRAM hogs, particularly with high levels of MSAA. Unfortunately, this is the only advice I can give, but I feel for you and I can understand that you are dissatisfied; no other retailer would do anything other than what Scan did in this situation which is a shame, but Nvidia are the primary actors here, they have convinced the press and others that what they did was legitimate. I know it's not much consolation, but the performance of the 970 is still very good for the money.

  4. #4
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
    Feb 2004
    Location
    Manchester/Bolton
    Posts
    1,133
    Thanks
    65
    Thanked
    120 times in 96 posts
    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Scan are failing to recongize the issue i am having

    Hi,

    Please provide your invoice number so that I get investigate the details of your complaint.

    Regards

  5. #5
    Registered+
    Join Date
    Sep 2008
    Posts
    18
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Scan are failing to recongize the issue i am having

    Quote Originally Posted by Mark@SCAN View Post
    Hi,

    Please provide your invoice number so that I get investigate the details of your complaint.

    Regards
    Hi Mark,

    here is my invoice no. 00[SNIPPED]

    Ray
    Last edited by Lee H; 15-09-2015 at 04:17 PM. Reason: Invoice Number

  6. #6
    Registered+
    Join Date
    Sep 2008
    Posts
    18
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Scan are failing to recongize the issue i am having

    Bumping to check if there are any updates on this ?

  7. #7
    Registered+
    Join Date
    Sep 2015
    Posts
    20
    Thanks
    7
    Thanked
    0 times in 0 posts

    Re: Scan are failing to recongize the issue i am having

    Quote Originally Posted by kalniel View Post
    You don't have a faulty card as far as I can tell. The 970 is performing exactly as it is expected to, and as you acknowledge, the performance had been very well characterised before you bought it. You've certainly had well beyond the evaluation period to check it as well.

    In this instance SCAN shouldn't be liable for anything here - they haven't falsely advertised anything. Your gripe is with nVidia making a card that performs like that. Next time if you don't believe nVidia's hype then buy AMD.
    I agree, nVidia letting me down a lots lately, i also facing similar problem with dropt fps when playing game and there are nothing i can do about it. And the driver and software which are their suppose superior to AMD are now keep having bugs and no response from them in forum. Well, its their choice so i am out and here i go cheaper better AMD

  8. #8
    Registered+
    Join Date
    Sep 2008
    Posts
    18
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Scan are failing to recongize the issue i am having

    I think the retailers should take some responsibility of notifying their customers of any issue a particular product has. Amazon have been doing it, where they will put a caution on the product page about an on-going investigation.
    Just because Nvidia says so doesn't really solve the problem, and its pretty clear that I am not the only one out there with this issue.

  9. #9
    Moderator Mick@SCAN's Avatar
    Join Date
    Aug 2007
    Posts
    585
    Thanks
    35
    Thanked
    79 times in 64 posts
    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 8GB MSI 290X
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 200Mb

    Re: Scan are failing to recongize the issue i am having

    koolman007,

    I am sorry to hear about the problems you are having, our call center team will be in contact shortly in order to resolve your issue.

    Kind regards,

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •