I must say, while I love shopping with Scan and trust the company, the DPD couriers used to dispatch the parcels have a really awful way of dealing with customers.
Ordered an RM1000i power supply on the 7th of March and paid over £11 for next day delivery to my workplace, as it's the only way I can collect parcels during normal working hours.
Courier arrived, took a picture of a closed garage gate without even bothering to check the reception and left without leaving a calling card, despite the fact that I left additional delivery instructions with my phone number so they could contact me if they struggled to find the right company.
That's not even all. I rearranged delivery online for the 8th, their tracking shown the parcel as "Being prepared for delivery" the whole day. Around 4pm I called DPD customer service, but after 20 minutes on the phone they claimed they can't reach my local depot as they aren't picking up the phone, so they can't help me and I should just be patient.
Finally I managed to fish out a phone number of the local depot online, called them after trying for nearly an hour, and was told that they're loading a van and parcel should be with me shortly. That, of course wasn't the case. About 6:30pm I received a tracking text message, saying that a driver would deliver between, wait for it, 20:07 and 21:07. I tried to call the depot but there was no one there to take a call.
I won't even go on about how rude the operators in both the call centre and the depot were. Nobody seems to care at all, and I can see where the 1 out of 5 stars google reviews come from. DPD is a circus, not a serious company.
Is this some kind of joke on their behalf? I need the PSU in a haste, so I decided to stay at work a bit longer and wait for the courier. DPD tracking even shown a map so I could see where the courier is. About 30 minutes into his run, the van stopped and never moved again.
Precisely at 21:14, 7 minutes after the delivery window, I received a text: "We could not deliver your parcel today as no one was in." And a link to rearrange delivery.
Not only these arrogant idiots kept me at work for 3 and a half hours longer than normally, in the end they never shown up.
Maybe something for Scan to think about. I don't mind to pay extra to get my things next day, as long as it actually happens.
End of rant.