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SCAN.care@HEXUS  SCAN is arguably the UK's most customer focussed retailer of PC technologySCAN.care@HEXUS is the place SCAN proves its conviction in the SCAN 3XS mindset > Specification - Service - Satisfaction |
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03-07-2007, 10:33 AM
| #1 (permalink) |
| MacDaddy!  Join Date: Apr 2005 Location: AWOL
Posts: 1,426
Thanks: 5
Thanked 4 Times in 3 Posts
| Not Happy that order has been delayed! Dear Scan, I placed an order on Friday 29th June and asked the sales rep to check that all items were in stock, which they were. As it was late Friday that i placed the order i was happy to accept the estimated dispatch date of today (Tuesday 2nd July). The order has been held up due to out of stock items, which apparently shouldn't have been a problem as of ordering on Friday. I know i was given an estimated dispatch date on Friday, but the fact my parts must have been allocated to someone else's order doesn't fill me with confidence! I have asked for Scan to allow free postage on this order but they are unable to do this. What can Scan do about this? Coolermaster Nvidia 690, i7 3.8gz, Noctua U12P, Asus P6T V2, 3gb Corsiar DDR3, BFG 275 GTX OCX, 320gb WD Macbook Pro 2.5ghz Penryn, 4gb Ram, 250gb HD, 512mb 8600GT, Super Drive, Mac OSX 10.5, Windows XP, Bluetooth Apple Keyboard + Mighty Mouse  |
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03-07-2007, 10:40 AM
| #2 (permalink) |
| Retail Sales Manager  Join Date: Apr 2006
Posts: 4,123
Thanks: 431
Thanked 275 Times in 220 Posts
| darrensen Your items had been allocated and not sold to anyone else. Following you conversation with Lee a few minutes ago we can again confirm your order was delayed due to a volume of orders only and confirmation sent via e-mail to confirm this 1 day delay, which I can see as accepted and received. We apologies for the delay but as you are aware our dispatch dates are estimated. Your order has now shipped and will be delivered tomorrow on a 9am - 6pm service via City Link Best Regards "A Customer is not simply an invoice but a welcome addition to the Scan family"  |
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03-07-2007, 10:52 AM
| #3 (permalink) |
| MacDaddy! Join Date: Apr 2005 Location: AWOL
Posts: 1,426
Thanks: 5
Thanked 4 Times in 3 Posts
| Thanks for your reply. If we had known this would have been an issue, it would have been better for us to use a different supplier as we needed these parts for today. I don't want to sound rude as i always prefer to use Scan for my orders, but i think your stock control system should be reviewed because at the time of order all appeared to be fine. I understand your situation, but it has left us with a problem on this occasion. Coolermaster Nvidia 690, i7 3.8gz, Noctua U12P, Asus P6T V2, 3gb Corsiar DDR3, BFG 275 GTX OCX, 320gb WD Macbook Pro 2.5ghz Penryn, 4gb Ram, 250gb HD, 512mb 8600GT, Super Drive, Mac OSX 10.5, Windows XP, Bluetooth Apple Keyboard + Mighty Mouse |
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03-07-2007, 11:03 AM
| #4 (permalink) |
| Retail Sales Manager Join Date: Apr 2006
Posts: 4,123
Thanks: 431
Thanked 275 Times in 220 Posts
| darrensen We understand the importance of timely delivery, but again to confirm your order was not delayed to stock issues. Stock was allocated on placement of the order; your order was not delayed due to stock issues. Your order was delayed due to a volume of order's as we could not physically dispatch your order on the estimated dispatch date provided. We can only apologies for any inconvenience and feel free to contact me directly if you have any further queries Best Regards "A Customer is not simply an invoice but a welcome addition to the Scan family" |
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03-07-2007, 11:15 AM
| #5 (permalink) |
| MacDaddy! Join Date: Apr 2005 Location: AWOL
Posts: 1,426
Thanks: 5
Thanked 4 Times in 3 Posts
| Sorry, when you said "delayed due to a volume of order's" i thought you meant that due to large orders of items that i had also placed you had run out of stock. My bad, i understand fully now. Thanks again Coolermaster Nvidia 690, i7 3.8gz, Noctua U12P, Asus P6T V2, 3gb Corsiar DDR3, BFG 275 GTX OCX, 320gb WD Macbook Pro 2.5ghz Penryn, 4gb Ram, 250gb HD, 512mb 8600GT, Super Drive, Mac OSX 10.5, Windows XP, Bluetooth Apple Keyboard + Mighty Mouse |
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