I've just registered on here in order to post this in the hope that I can get someone from Scan to respond as I can get nothing out of them by email.
I cancelled an order worth £1400 with Scan last week. This is the note I attached to my cancellation:
"I placed an order with you on Monday 3rd December and received confirmation of the finance from V12 on Wednesday. I heard absolutely nothing from you, not even confirmation that you had received my order and I telephoned you myself on Friday 7th. I was assured that my order would be despatched that day for Saturday delivery (I had paid extra for this) and that all items were in stock and that you would contact me by telephone if there were any problems. I therefore booked Saturday off work to take delivery and to build 2 computers.
At 8:00 last night you sent an email saying two of the items were out of stock. It appears that nothing at all has been despatched. All the items were shown as in stock at the time I ordered otherwise I would have picked other parts.
You COULD have let me know so that I could select alternatives or obtain those parts elsewhere. You COULD have told me a lot sooner that you were not going to be able to meet the delivery date. You COULD have despatched what you had and at least let me get some of the work done. Instead you did nothing at all.
Despite all the promises on your web site your communication and service has been appalling. You leave me no alternative but to cancel the order in full. I expect you to refund deposits paid AND THE £25 PAID TO V12 immediately. Be thankful I am not also claiming the cost of taking a day off work.
Please confirm by email your receipt and action of this cancellation."
I have had nothing back from Scan and my order still sits in their system, not yet picked and set to be despatched on December 6th !
But it gets worse ...
I asked V12 Finance to confirm that they had cancelled the finance agreement. No, they haven't because Scan will not respond to their calls or emails to confirm that the goods were not despatched.
Today I got my credit card statement ...
Scan charged £140 to my credit card on 5th December and have not refunded it. Is this even legal when they were not despatching anything? I now have to find this or pay interest on it because even if they do now refund it, the refund won't go on this months statement.
To say I'm royally p1ss3d off at Scan is an understatement and in my view Scan = Scam. I will be speaking to Trading Standards on Monday.