I wonder if someone from Scan or Hexus can help me here?
I've finally just completed my new PC build. All bits ordered from Scan over the last six months or so. The final piece was the graphics card, which I had delivered yesterday: a BFG 8800 GTS 512MB. The box was damaged on arrival, but it didn't seem badly so; still, looks like it took a whack at some stage in it's life...
Now the reason I bought this card is that my computer is in a quiet HTPC case (a Zalman), and I thought the GTS would be great as it's known for having a quiet fan and it's own exhaust vent for moving out the hot air off the card and out of the case. Well...
The card I've received is indeed quiet in the normal Windows (XP) desktop. The fan seems to run at about 30% and is near silent. Even when I fire up a computer game - Crysis and Half-life 2 are the one's I'm currently testing with - the fan remains quiet. However, the card makes a lot of 'electrical noise' when in a game - i.e. when the card is being taxed - but this varies from place to place in a game.
Crysis is a classic example. If you load up Crysis and then just sit on the opening menu, the card really buzzes/squeaks. If you roll the mouse up and down the animated menu options, it buzzes and squeaks in sync. with the animation. If you choose the Quit option and the Yes option, the pitch of the buzz/squeak goes up and up and up, until finally it goes quiet again once you are back at the Windows desktop. I can reproduce the same noises - although not as bad - walking around the opening train station section in Half-life 2. Point yourself in one direction, it's fine; point yourself in another direction, the buzzing starts. Weird! Any very annoying.
Anyway, it seems like the noise is coming from the power regulation section at the rear of the card - as if one of the capacitors is broken (I'd say "or a coil buzzing", but I can't see any on the card.) Has anyone had a similar problem like this? The noise isn't VERY loud, but in a quiet case, it's loud enough to be a pain in the backside. And my concern is that it shouldn't do this at all (no graphics card I've owned in the last 20-odd years has ever sounded like this), and the faulty component will just get louder and then eventually fail.
Now, what I want to know are what are my options?
I REALLY, REALLY DO NOT want to keep this card; it's far too buzzy/noisey. I could return it to Scan under an RMA, but my concern is that someone there just throws it in a PC, fires up the Windows desktop, and then proclaims "no problem found", and just returns it to me. At which point I send it back detailing all the above problems (again) and when/where they occur - i.e. when the card is in a game, particularly in the Crysis opening menu (and strangely it gets quieter once you load a saved game and start playing!) Would Scan's test team have access to a game like Crysis and be prepared to test it in the way I have been doing?
I guess if I return it in under 7 days - which I will - I could just ask for a full refund instead, under the Distance Selling Reg's? That would avoid a potential RMA "hell" that I just don't want to get into! I also don't want to be seen as if I'm "accepting" this card in any way, i.e. losing my rights under the DSR. I really don't know what to do, as I've never had to RMA/refund anything before. All I do know is after one day with this particualar card, I'm not happy with it at all!
Any advice on how best to proceed much appreciated.