Hi all, relatively new to these forums. I just made my first ever purchase from Scan - the best part of £600 on some new PC bits. Literally 10 minutes after placing the order I got a phone call from a withheld number - which I missed due to being in the kitchen and my phone being on silent. The caller left a voicemail which I listened to.
This is the exact transcript:
"Please press any key to continue. Hello, this is an important security message for Mr [my name] from Abbey's fraud department. Please contact us on 0845 3512275 as soon as possible. Thankyou."
It was clearly being read by a computer and the voice tone changed when my name and the phone number were read out (as they normally do).
Anyway I tried phoning that number and it failed all three times so I guess it's dead. I then contacted Abbey to tell them and was informed that they would never leave a voicemail asking you to phone them back for fraud related issues.
So I Googled the number it asked me to phone and this came up as the first result: [edit: forum won't let me post URL, Google for "0845 3512275", the first result should be on a domain containing "phonespamfilter"]
Which seems to confirm that it was indeed some sort of scam.
Now I am obviously worried that this happened literally within a matter of minutes within purchasing and the callers knew my phone number and full name. I thought these ordering systems were supposed to be secure.
Also I noticed the "Verified by Visa" process has changed slightly - it asked me to enter the first, second and seventh characters of my password instead of asking for my full password - is this correct?
If anyone could shed any light it would be appreciated. Thanks.