Page 1 of 5 1234 ... LastLast
Results 1 to 16 of 65

Thread: Samsung HD204UI/Z4 2tb drive failure?

  1. #1
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Samsung HD204UI/Z4 2tb drive failure?

    I'm not sure how to interpret the results after 6+ hrs of running Samsung's ESTool diagnostics software on the above drive.

    Without the full surface scan, the drive passes tests OK - code SJ25.

    However, with the suface scan (which took 6+ hrs), ESTool reports an AJ41 code - error detected on the RAM Verify Test (but was OK on the short test).

    Has anyone else ran the full diagnostics on their drives and found similar results, or do I have a duff drive?

    Thanks
    Last edited by Shaolin_K; 23-10-2010 at 02:47 AM. Reason: spelling

  2. #2
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    I've now also discovered under HD Tune Pro's Health diagnostics that there's 1 count of Write Error Rate - is this anything to worry about? This after copying around 20 gigs of data onto it.

    If I consider it to be a faulty drive over the next week, what's the process of RMAing this back to Scan? Will Scan arrange collection of this?

  3. #3
    jim
    jim is offline
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    10,750
    Thanks
    546
    Thanked
    1,452 times in 1,157 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 256GB Crucial M4 + 500GB Seagate Momentus
      • Graphics card(s):
      • EVGA GTX 570
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 7 Ultimate x64
      • Monitor(s):
      • 2 * Dell U2212HM
      • Internet:
      • 60Mb Cable

    Re: Samsung HD204UI/Z4 2tb drive failure?

    In my experience, it depends how long it is since you bought the drive. Within 28 days, they tend to organise collection, longer than that you usually wind up posting it back yourself.

    Either way, they should foot the bill, provided it doesn't magically fix itself on its way there.

    Desktop (3XS): 7 Ultimate, Silverstone FT03, Corsair AX650, Maximus IV Gene-Z, 2500K @ 4.5 GHz, 8GB RAM, GTX 570, 256GB M4, 500GB Seagate Momentus, 2*21.5" U2212HM, Tannoy Saturn S30
    Desktop 2 (Self-built): 7 Ultimate, CM RC-341, OCZ 400W XStream, GA-MA785GM-US2H, Phenom X4 9600 BE, 4GB RAM, 2TB HD204UI, 128GB Crucial M4, Acer P206HLbm
    Laptop (HP Pavilion DM1): 7 Ultimate, SU2300 1.2 GHz, 2GB RAM, Kingston 64GB SSDNow V
    Server (Self-built): Server 2013, Fractal Design R4, 580W be quiet! BN198, GA-F2A85X-D3H, AMD A8 5500, 16GB RAM, 120GB Samsung 840, 6*4TB Seagate

  4. #4
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    The drive was delivered on Friday, started testing that evening.

    I've copied cover another 100gb of data and the write error rate count has now increased to 2.

    Is there anything to be concerned about?

    All other tests, such as benchmarks seem to be similar to others, except that the access time is around 15.3ms compared with ~13.5ms.

  5. #5
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    I can't say I'm particularly comfortable with this drive which I took delivery of on Friday 22nd.

    Having performed the full diagnostic test using Samsung's ESTool ver 3.01p on Friday evening, the report failed the RAM verify test with a code of AJ41. This appears to only happen after the long surface scan test, as when this test is skipped, everything else passes - including the RAM verify test. When the long test fails, it recommends to ERASE HDD, which I have done using the Low Level Format option in ESTools.

    Running the diagnostic after the low level format (6+ hrs later) also throws up the same error with the RAM verify test. I initially thought it might have been the version of ESTools used, but I understand it to be the latest version offered by Samsung and is the version presented for download under the drive's download utilities page for that drive on Samsung's website.

    Note that I have also used this version of ESTools to diagnose my other drive - Samsung HD203WI - everything passes (I was hoping it may throw up the RAM verify test error so I could put it down to the software).

    The other problem is under the health page of HD Tune Pro 4.60, the Write Error Rate gives a count of 2 after some data has been copied onto the drive. I have checked my other drives and they report a count of 0 under the Write Error Rate.

    As you can appreciate, I'm slightly hesitant to put data on. What is Scan's take on RMAing this drive; how extensive will their tests be to replicate the results I got using the manufacturer's diagnostic program?

    See, I'm a little hesitant with RMAing the drive back to Scan if they only perform a basic / quick test and report the drive as being OK, and me being stung with a 'no fault found' fee.

    What would others do in my situation?

    FAO Scan reps - Lee, Chris, David - what's your opinion?

    Currently copying ~ 60gb of data - hopefully, the Write Error Rate does not increase!

  6. #6
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Well, data copied and it's brought another problem - Raw Read Error!



    The Write Error Rate has increased by 1 during further data copied



    Any thoughts?
    Last edited by Shaolin_K; 26-10-2010 at 08:52 PM. Reason: sorry I need to blank out the drive s/n?

  7. #7
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    And the Write Error Rate count is rising after more data has been copied onto the drive

    Would especially appreciate the thoughts of a Scan rep please?


  8. #8
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Anyone have any views?

  9. #9
    mutantbass head Lee @ SCAN's Avatar
    Join Date
    Dec 2003
    Location
    M28, Manchester
    Posts
    13,982
    Thanks
    329
    Thanked
    628 times in 544 posts
    • Lee @ SCAN's system
      • Motherboard:
      • Asus P8Z68V Pro
      • CPU:
      • Intel I5 2500K & Corsair H100i Cooler @ 4.5-5 GHz
      • Memory:
      • 8 GB Corsair Vengeance 1600 Mhz 'Arctic white' 1.35V
      • Storage:
      • 4 x 250GB Samsung 840 EVO
      • Graphics card(s):
      • MSI GTX 770 Gaming Edition
      • PSU:
      • Antec Truepower 750W Modular Blue
      • Case:
      • Corsair 600T White Edition
      • Operating System:
      • Windows 8.1 PRO + MCE
      • Monitor(s):
      • 27" Asus MX279H & 24" Acer 3D GD245HQ + the 3D glasses
      • Internet:
      • BT Infinity

    Re: Samsung HD204UI/Z4 2tb drive failure?

    I would advise logging any issues you are having via the OLQ system so that they can assist you further and if required get the ball rolling on getting an RMA sorted out if they deem the device to be faulty and the link to the returns/technical department can be found at the link Here

    Best Regards,

  10. #10
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Hi Lee

    I've followed your advice and logged the issues I'm experiencing with the drive this morning on the OLQ system.

    I've only had an email but that did not indicate what the next steps were; no RMA number, basically what should happen next?

    I'm assuming collection wil be arranged?

    Please advise.

    Thanks

  11. #11
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    I've now been issued an RMA to return the drive. I'll be using the original packaging originally shipped to me in (as most know, it's the bubble wrap).

    However, does anyone know if the courier will be supplying the consignment pack with the return address, or will it just be a label to stick on the return package?

    Also, considering the drive exhibited problems after the first full diagnostic scan from the manufacturer, and read / write errors developing when data is used, I'm guessing the replacement will be a new drive and not a refurb? I'd be surprised if it was the latter.

  12. #12
    jim
    jim is offline
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    10,750
    Thanks
    546
    Thanked
    1,452 times in 1,157 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 256GB Crucial M4 + 500GB Seagate Momentus
      • Graphics card(s):
      • EVGA GTX 570
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 7 Ultimate x64
      • Monitor(s):
      • 2 * Dell U2212HM
      • Internet:
      • 60Mb Cable

    Re: Samsung HD204UI/Z4 2tb drive failure?

    In my experience, pack it as though you're posting it via Royal Mail, with the address and everything else as usual (obviously no postage is required though ). Scan have never sent me a label.

    Desktop (3XS): 7 Ultimate, Silverstone FT03, Corsair AX650, Maximus IV Gene-Z, 2500K @ 4.5 GHz, 8GB RAM, GTX 570, 256GB M4, 500GB Seagate Momentus, 2*21.5" U2212HM, Tannoy Saturn S30
    Desktop 2 (Self-built): 7 Ultimate, CM RC-341, OCZ 400W XStream, GA-MA785GM-US2H, Phenom X4 9600 BE, 4GB RAM, 2TB HD204UI, 128GB Crucial M4, Acer P206HLbm
    Laptop (HP Pavilion DM1): 7 Ultimate, SU2300 1.2 GHz, 2GB RAM, Kingston 64GB SSDNow V
    Server (Self-built): Server 2013, Fractal Design R4, 580W be quiet! BN198, GA-F2A85X-D3H, AMD A8 5500, 16GB RAM, 120GB Samsung 840, 6*4TB Seagate

  13. Received thanks from:

    Shaolin_K (02-11-2010)

  14. #13
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    What happened with today's arranged collection (Thurs 4th Nov - 9am to 5pm)?

    RMA233092

  15. #14
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Would anyone be able to confirm the status of this collection?

    A day has already been wasted - will it now be collected on Friday?

  16. #15
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
    Feb 2004
    Location
    Manchester/Bolton
    Posts
    972
    Thanks
    57
    Thanked
    79 times in 77 posts
    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.8ghz
      • Memory:
      • Corsair Dominator Platinum 8GB DDR3 1866 MHz CAS 9
      • Storage:
      • 1x 250GB Samsung 840 EVO & 2x 2TB Seagate Barracuda 7200.14
      • Graphics card(s):
      • PNY GeForce GTX 780
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 8.1 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • Unlimited BT Infinity 1

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Hi,

    DPD have updated the tracking on the website to say the premises were closed when the collection was attempted. I have copied the information below from there website:

    Shipment Detail 04/11/2010 RMA 233092 C 0040 826 507 1 Raised Utc - Premises Closed

    If you want I can re-book the collection for Monday?

    Regards

  17. #16
    Member
    Join Date
    Aug 2008
    Posts
    113
    Thanks
    1
    Thanked
    1 time in 1 post

    Re: Samsung HD204UI/Z4 2tb drive failure?

    Hi Mark

    Yes please - re-book.

    I had someone waiting at home yesterday for the entire duration. Not even received a card to say they've attempted collection.

    Thanks for your help.

    edit - on further thoughts, I've not had any SMS messages from either Scan or DPD regarding the progress.
    I have now called off the wait at home today, as I thought an attempt would be made today.
    Last edited by Shaolin_K; 05-11-2010 at 12:45 PM.

Page 1 of 5 1234 ... LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. new system advice please
    By bigduke6 in forum SCAN 3XS Systems Support
    Replies: 10
    Last Post: 16-01-2010, 11:39 PM
  2. Samsung Hard Disk Failure
    By [R4A]Bigman in forum Help! Quick Relief From Tech Headaches
    Replies: 7
    Last Post: 09-06-2008, 04:13 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •