Hi, Please can someone help with a returns query:
Just received my most recent order, promptly delivered as usual (and much appreciated). Sadly one item was received damaged as the pictures below. Obviously I wish to return the item for a full refund.
I rang up and have been given an RMA number, but is this the right way to return it? Is it an RMA if I'm returning the product due to its damaged state under DSR? I've not taken the product out of its (damaged) packaging, nor even out of the delivery package. Will DPD be collecting the item? If not how do I send it back and who pays for the posting - presumably I don't have to pay for returning goods received damaged.
Lastly, the item was ordered via Today Only and came bundled with a free cable lock. I could have sworn I'd ordered the Logitech C210, but the invoice states I ordered the QuickCam VC (as shipped by Scan). Not sure what happened there. In any event, this is a moot point since the item is damaged anyway.
I was advised by the Scan operative I do not need to return the cable lock and that the return email would confirm this but it just seems to be an automated email and doesn't include this comment. Please can someone confirm in writing I do not need to return the cable lock - I'm happy to return it, or even better to keep it, but I need to know whether to include it in the return.