Topic - how many stuck pixels will it take for Scan to replace it?
Secondly, does it make a difference if you purchased the monitor with a 3XS system and have the whole thing in an inclusive warranty?
Thanks.
Printable View
Topic - how many stuck pixels will it take for Scan to replace it?
Secondly, does it make a difference if you purchased the monitor with a 3XS system and have the whole thing in an inclusive warranty?
Thanks.
Sadly I can't seem to find anything on the company's (Benq) site about their warranty. It really shouldn't be so hard to find.
My 3XS laptop had a dead pixel right in the centre, when I raised issue as it was only two weeks old, Scan originally said it was below the minimum warranty replacement. I had a little moan and they did change it as a good will gesture, so can't fault them at all as they didn't have to. Dead pixels are a big worry whenever getting a display. My advice would be to get in touch and put your foot down if your not getting anyway.
If it doesn't work you can return it as not fit for purpose. If it doesn't match the advertised quality then you can return it as not as advertised.
If it does work, but upon evaluation you decide quickly enough that you don't want it you can return it if you bought it via phone/internet under DSR.
Scan allow all of these.
Most monitor manufacturers adhere to the ISO standards for dead pixels which can be found at the following link ;
http://en.wikipedia.org/wiki/ISO_13406-2
Some like Dell, have their own policy which applies on some of their panels.
Best Regards,
Not as advertised, not fit for purpose are both covered by sale of goods act. DSR is covered by the consumer protection (Distance Selling) regulations and also as mentioned in SCANs terms and conditions under cancellations:
http://www.scan.co.uk/terms.aspx
The fit for purpose and not as advertised criteria rely on information that Lee is providing - when you buy a monitor it is of a particular class of quality, governed by the ISOs in his link. This allows for a certain number of dead pixels, a bit like different class fruit allowing for number of imperfections etc. If you want the best quality monitor then you buy one of a better class. These cost more, but it means you are guarenteed below a certain number of pixel defects.