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Thread: What is Scan's stuck/dead pixel policy?

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    What is Scan's stuck/dead pixel policy?

    Topic - how many stuck pixels will it take for Scan to replace it?

    Secondly, does it make a difference if you purchased the monitor with a 3XS system and have the whole thing in an inclusive warranty?

    Thanks.

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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by NecroAngel View Post
    Topic - how many stuck pixels will it take for Scan to replace it?

    Secondly, does it make a difference if you purchased the monitor with a 3XS system and have the whole thing in an inclusive warranty?

    Thanks.
    I would say Scan will go by the manufactures dead pixel policy! However, doesn't the sales of goods act say that you can return an item within 7 days of purchase if you are not happy with it? I might be wrong.

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    Re: What is Scan's stuck/dead pixel policy?

    Sadly I can't seem to find anything on the company's (Benq) site about their warranty. It really shouldn't be so hard to find.

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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by markbrown83 View Post
    I would say Scan will go by the manufactures dead pixel policy! However, doesn't the sales of goods act say that you can return an item within 7 days of purchase if you are not happy with it? I might be wrong.
    Distance selling regulations, obviously doesnt apply if you bought in store (not sure about reserving for collection) but IIRC you can be liable to the return postage on it
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    Re: What is Scan's stuck/dead pixel policy?

    My 3XS laptop had a dead pixel right in the centre, when I raised issue as it was only two weeks old, Scan originally said it was below the minimum warranty replacement. I had a little moan and they did change it as a good will gesture, so can't fault them at all as they didn't have to. Dead pixels are a big worry whenever getting a display. My advice would be to get in touch and put your foot down if your not getting anyway.

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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by markbrown83 View Post
    I would say Scan will go by the manufactures dead pixel policy! However, doesn't the sales of goods act say that you can return an item within 7 days of purchase if you are not happy with it? I might be wrong.
    You would be wrong as they did not allow me to do that at all. After 1 day with a product that did not work.

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    Senior Member kalniel's Avatar
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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by 1pnoe View Post
    You would be wrong as they did not allow me to do that at all. After 1 day with a product that did not work.
    If it doesn't work you can return it as not fit for purpose. If it doesn't match the advertised quality then you can return it as not as advertised.

    If it does work, but upon evaluation you decide quickly enough that you don't want it you can return it if you bought it via phone/internet under DSR.

    Scan allow all of these.

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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by kalniel View Post
    If it doesn't work you can return it as not fit for purpose. If it doesn't match the advertised quality then you can return it as not as advertised.

    If it does work, but upon evaluation you decide quickly enough that you don't want it you can return it if you bought it via phone/internet under DSR.

    Scan allow all of these.
    Can you provide me with a link to this policies if they are on their, as I have been battling this with them for some time.

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    mutantbass head Lee @ SCAN's Avatar
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    Re: What is Scan's stuck/dead pixel policy?

    Most monitor manufacturers adhere to the ISO standards for dead pixels which can be found at the following link ;

    http://en.wikipedia.org/wiki/ISO_13406-2

    Some like Dell, have their own policy which applies on some of their panels.

    Best Regards,

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    Senior Member kalniel's Avatar
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    Re: What is Scan's stuck/dead pixel policy?

    Quote Originally Posted by 1pnoe View Post
    Can you provide me with a link to this policies if they are on their, as I have been battling this with them for some time.
    Not as advertised, not fit for purpose are both covered by sale of goods act. DSR is covered by the consumer protection (Distance Selling) regulations and also as mentioned in SCANs terms and conditions under cancellations:
    http://www.scan.co.uk/terms.aspx

    The fit for purpose and not as advertised criteria rely on information that Lee is providing - when you buy a monitor it is of a particular class of quality, governed by the ISOs in his link. This allows for a certain number of dead pixels, a bit like different class fruit allowing for number of imperfections etc. If you want the best quality monitor then you buy one of a better class. These cost more, but it means you are guarenteed below a certain number of pixel defects.

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