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Thread: RMA not found.

  1. #1
    Senior Member j1979's Avatar
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    RMA not found.

    Hi I have returned a PSU and got an email to say it had been tested. It reads as follows:


    "Current status of your RMA: Awaiting Replacement / Credit

    We can confirm your returned goods have now been tested by our technicians.

    Please check your emails for further updates and thank you for your patience while we deal with your RMA.

    You can also view the real time status of your RMA using our online returns tracking: https://secure.scan.co.uk/aspnet/Sup...sTracking.aspx


    Regards,

    Scan Computers"

    However, when I enter the RMA Number: 337001 I get this message.

    "
    Error:
    RMA not found. Please verify you have entered your RMA number and invoice number correctly and try again. If you continue to experience difficulties, please contact our Customer Services team who will be happy to assist. "


    I emailed but as yet no response. The RMA number is new, the old RMA (item never collected) on the same item is 326615.

    can someone take a look if you have time.
    Thank You

  2. #2
    Moderator Mick@SCAN's Avatar
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    Re: RMA not found.

    j1979 ,

    I can confirm that a replacement unit has been dispatched, I am sorry that you have not received a response but having checked our logs I cannot find any other emails relating to this query.

    Kind regards,

  3. Received thanks from:

    j1979 (24-07-2014)

  4. #3
    Senior Member j1979's Avatar
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    Re: RMA not found.

    Quote Originally Posted by Mick@SCAN View Post
    j1979 ,

    I can confirm that a replacement unit has been dispatched, I am sorry that you have not received a response but having checked our logs I cannot find any other emails relating to this query.

    Kind regards,
    Not to worry! got the email today saying it's been dispatched..

    Thanks Mick and thanks to scan... another 1st class service.

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