Please give me an RMA

[tumbledragon]

I purchased a Synology DS414j last week and it is failing to boot, the power LED just flashes constantly.

I have followed the manufacturers advice and it appears the motherboard is faulty.

I have lost faith that this NAS will be a reliable backup solution and would like to return it for a refund.
It's now over 24 hours since I requested a return and over 48 since my initial tech support ticket, please can I get a response?

Query#: OLQ1333776,
Invoice: 00E2300316

Many thanks

[Mick@SCAN]

tumbledragon,

I am sorry for the delay, I can see that a member of our returns team has contacted you to raise a return as requested.

Kind regards,