ETA on shipment

[Marc_92]

I ordered the nvidia shield tablet bundle on boxing day and the eta for delivery was today but nothing has shipped. Would it be possible to have an update regarding my order.

Invoice number:E2409127

thanks

[Cany0n]

I'm guessing you might want to contact Scan directly for that, I doubt Hexus has delivery information if they're not the ones doing the shipping

[Cany0n]

Good luck with the shield btw, I'm super jelly! Hoping to get one soon

[Marc_92]

Sometimes scan representatives post on the forum for posts regarding orders etc. Just abit frustrating when there is no communication between customer and seller.

[rabbid]

yes its best to post things like this in the after sales service section as you have an invoice number, raise an OLQ or indeed call depending on circumstance/urgency.

[Carlh]

Marc_92,

I can see you have received an update from Dawn in customer services yesterday afternoon.

Regards,

[Marc_92]

Yes I got the tablet today, its great. One thing was missing however. The purchase of 32gb shield tablet should have came with "The green box bundle" for Half Life 2, Episode 1 and portal but I cannot find it. Should the code have been delivered to me or does Scan distribute codes after purchase?

Also: rabbid, if you had looked I did not post this in the aftercare section. There is a separate section in the forum for after care. So thanks for "helping" but I can take care of myself now

[rabbid]

i dont undersand your "hostility"
i simply said putting things that have an order reference number in the aftercare section will facilitate an expidited reply

[Marc_92]

I appreciate what you are doing, but unless you have something helpful you may as well not post in this thread as it does not concern you

[Disturbedguy]

I appreciate what you are doing, but unless you have something helpful you may as well not post in this thread as it does not concern you

To be frank it doesn't matter if it concerns him or not, you posted in the section where any and all members can and in some cases will reply, if you did not want others to reply or were going to get rude to those that do reply, you should have posted in the after sales section, where no one OTHER than the original poster and a scan staff member can post.

So, based on your replies, you would have been better posting in the after sales section, rather than in here.

[peterb]

[QUOTE=rabbid;3424522]yes its best to post things like this in the after sales service section as you have an invoice number, raise an OLQ or indeed call depending on circumstance/urgency.[/QUOTWith the advantage that invoice numbers are hidden.

Also: rabbid, if you had looked I did not post this in the aftercare section. There is a separate section in the forum for after care. So thanks for "helping" but I can take care of myself now

I appreciate what you are doing, but unless you have something helpful you may as well not post in this thread as it does not concern you

The HEXUS ethos is that members help one another. I am not a SCAN employee and as a HEXUS moderator, I don't usually comment in the customer support sections, but Rabbid was merely pointing out that the AfterCare forum might have been more appropriate, particularly as you had an invoice number and are relatively new to the forums - so a simple thanks to him would have been enough

[Marc_92]

The problem has been solved so the thread can be closed