Warranty: direct vs RTB

[TheNoseKnows]

Hello, I'm not sure if this is the right place for such a question, but here goes:

What is the difference between the 'Direct' and 'RTB' warranties that Scan offers? Am I to assume that the former means that I have to contact the original manufacturer, and the latter means I need to contact Scan?

[Lee H]

The differences are as follows ;

Direct : Direct with the manufacturer of the item. This is generally because they have a system in place to turn around returns in a prompt manner.
RTB : Return To Base : comes back to SCAN for us to deal with the return.

Generally its quicker for the direct as the manufacturers tend to drop a replacement off when collecting the item which is going to be returned to them.

Best Regards,