Im not happy.
Im not sure if i should be posting this in this forum, but im fed up of being on the phone to scan as im sure it has already cost me a fortune in phone calls already.
The situation started out around 3 weeks ago now.
I wanted to order:
Asus A8N Standard Mobo
XFX 7800GT Extreme LED Edition.
The xfx gcard was on todayonly, so i took advantage of this and bought them both from scan, this came to around £330 for both, a good bargain. This was 9th November
I ordered them, and paid on the credit card, unfortunately though, my balance from my credit card hadnt cleared, so they had to re-authorise my card the next day, not a problem.
On the 10th November i received an email from scan saying that:
Not a problem, as this was my fault, so i wasnt upset by this.Please regard this email as a notification of delay in your order due to an
unexpected volume of orders placed throughout the day...
On the 14th November i received and email saying:
I declined this offer, as the XFX looked quality, and was better than the gigabyte one speed wise, thanks anyway.Please regard this email as an active notification of a delay in your order, due
to a temporary shortage in stock of the following item/s:
1. XFX 256MB GF7800GT VIVO DVI
Estimated Lead Date = 15/11/2005
Suggested Replacement = 256MB Gigabyte 7800GT PCI-E £220.97 Ex. VAT
Finally on the 22nd November (not the 15th i might add) i received an email saying that it had been picked, and shortly after that the card was dispatched, i could not wait.
On the 23rd November, i received them, the mobo was all good, but when i opened the graphics card box, the non LED one was inside (you know, the one that looks like the reference board), by this time i was getting frustrated but i calmly rang scan up and explained the situation, the person on the phone was very understanding, and said that they would do a "fast turn around" and would pick the graphics card up the next day, and would get it changed for the correct one which i ordered.
As predicted the citylink guy came round on the 24th November, took my graphics card away and i again had to wait patiently.
I phoned scan the next day (25th November) and they said that they had received it, and it tested, not faulty. I confirmed with the phone assistant that it was the LED edition that i wanted, and they confirmed again that it would be done, and probably be shipped out at the beginning of the week.
Yesterday (28th November) I rang scan again, to confirm that everything was ok (becuase i wasnt getting any emails from them) and they said that it is out waiting for dispatch, and it will be dispatched tomorrow (29th November). I asked if i would get a confirmation email saying that it would be dispatched, and they assured me that i will. Brilliant.
Today (29th November) I called scan half an hour ago to ask if my graphics card had been dispatched, because again i hadnt got any emails. Unfortunately, the person that i spoke to on the phone said that my order had been cancelled and my card had been refunded. I was gobsmacked. I told him that someone told me yesterday that the card was in stock and awaiting dispatch, he asked me for the name of this member of staff, but i didnt get a name. I asked him why this had happened, and he told me that it was becuase the supplier doesnt stock it anymore. By this time i was very frustrated.
He said that if id like to purchase it again, it would be the price of £250 (i think) i said no, i wanted it at the price that i bought it for (£230) and he said it would be ok. I asked if i would get it tomorrow, he said that i would get it on thursday.
In the end i couldnt wait to get off of the phone becuase i was getting angry, and i know that would get my no-where, and i settled at this.
I still dont feel that this is good enough, and i expected much better from scan, as they have been absolutely perfect in the past. Im going to ring scan up again tomorrow morning and cancel my order, and im pretty sure that i am not going to order with them again, after what has happened.
I know that i might be being a little picky, but i wanted what i ordered, and what was sold to me on their website, but it took 3 weeks to get back to square one with them.
Im sure that everyone will tell me to get the names of the people who i speak to from now on when talking over the phone, but i find this rude, and the number of people i spoke to, i would have a very long list.
I would really appreciate it if someone could pass on this message, and like everyday in the past 3 weeks, im going to phone them up again tomorrow, and hopefully get to the bottom of this mistake.
I feel that i should be a valued customer of scans as i have ordered with them for over 3 years now, and i always rated them.
A copy of this message is being sent to scan as well as in these forums.
Scan you have let me down.