Invoice 0XXXXXXX. I updated my Scan managed account profile with my forum ID last week when I'd crossed 25 posts. I then ordered over £600 of bits on Sunday with my basket showing free postage as I expected.
I was then annoyed to find today the printed invoice shows a full postage charge (something I didn't agree to). I've emailed Mubs who tells me that 'We don't offer free carriges to company and trade customers, If you wish to have free carriage then you would have to order from our retail side'.
I haven't seen this is the main section of the Scan free conditions and my Managed account ID allowed me to register the forum ID - it even allowed me free postage when buying through my trade account. For Scan to then add the charge without telling me is unfair.
I'd appreciate a comment and the sum refunded promptly.