Praise for scan's customer service.

[starbuck]

I think too many people criticize companies for bad customer service and never speak up when they recieve good service so I just wanted to post about how pleased I've been with scan on a recent order I made.

I ordered a 1 gig stick of corsair XMS ram on monday morning. Chose free delivery(thanks to hexus and scan) and it mentioned I should recieve the item on weds 23rd. This was good as it was only 2 days(and free delivery).

firstly, I've never come across a company who sends you an e-mail at each stage of your order so you know exactly what is happening. This is only half the reason I'm happy.

The other half is because when I got home from work today, lo and behold there was a package waiting for me. A (very well protected) stick of ram was inside it. Now considering I wasn't expecting this until tomorrow, I was blown away.

I just want to thank all the guys at scan(who I know read this board) for your excellent customer service and prices which are among the cheapest round.

[scrandman]

Good to hear your success story, but a couple of things spring to mind.

The RAM arrived a day early, so did CityLink pop it through the letterbox, or was someone else available to sign for it?

Believe it or not, for some folks, a day early is as bad as a day late. Not everyone has someone at home every day ready to sign for an order.

[starbuck]

someone was there to sign for it. I'm lucky that there is always someone available to sign for it I guess. Impressed that it's a day early though.

[nope]

they will be happy to see you happy

[Speedo]

So in actual fact, you didn't have anything to do with their customer service department at all?

I placed a 'time critical' order today with Scan, to see if I just got unlucky the first time.. shall find out come Thursday.

[starbuck]

Originally Posted by Speedo

So in actual fact, you didn't have anything to do with their customer service department at all?

I placed a 'time critical' order today with Scan, to see if I just got unlucky the first time.. shall find out come Thursday.

I think customer service applies just as much to processing/completing an order as it does to contacting them about problems. It is still a service they provide to the customer so I think it applies just as much as anything else.