Dead or fixed pixels are they acceptable?

RFV · 27-08-2006, 10:54 PM

If Scan are really interested in customer care, why don't they implement a pixel check on LCD monitors prior to dispatch. They could charge for such a service and I'm sure the take-up would be huge, nobody wants to pay for an expensive LCD monitor only to find dead or faulty pixels, and then to be told the monitor cannot be replaced because it meets this or that ISO standard is like adding insult to injury! Personally if I've paid in excess of £300 for a 20.1 inch LCD monitor, and I receive one with 4 dead pixels, or 3 dead pixels, or 2 dead pixels, or 1 dead pixel, I don't care what ISO standard it meets ... it's FAULTY!!!

Right now there are other e-tailers offering pixel testing pror to dispatch ... why not Scan?

nope · 27-08-2006, 11:14 PM

what if they got damage whilst they were delivered???

Its not possible , a lot of this stuff in this business get damage whilst its transported, it does come factory checked.
I myself do think it would be good , but it just aint practical.

yamangman · 27-08-2006, 11:38 PM

Originally Posted by RFV

If Scan are really interested in customer care, why don't they implement a pixel check on LCD monitors prior to dispatch. They could charge for such a service and I'm sure the take-up would be huge, nobody wants to pay for an expensive LCD monitor only to find dead or faulty pixels, and then to be told the monitor cannot be replaced because it meets this or that ISO standard is like adding insult to injury! Personally if I've paid in excess of £300 for a 20.1 inch LCD monitor, and I receive one with 4 dead pixels, or 3 dead pixels, or 2 dead pixels, or 1 dead pixel, I don't care what ISO standard it meets ... it's FAULTY!!!

Right now there are other e-tailers offering pixel testing pror to dispatch ... why not Scan?

If the TFT is within fault tolerance I would assume they would not be able to obtain a replacement from the manufacturer.

RFV · 27-08-2006, 11:56 PM

So how come Aria amongst others are offering pixel checking, they guarantee the monitor free of any faulty pixels for, I think, a period of 48 hours, on a 20.1 panel the charge is 25 quid which is quite expensive, but not when you consider the price of 20.1 inch panels. If you shop around there are other e-tailers that will do the pixel test for 10 quid which would definitely be worth it if your buying a cheaper panel. Browse any of the "monitor sections" on the popular forums and that is the number one question you will see asked over and over again " are there any dead pixels". Nobody wants a new LCD with dead or stuck pixels period!

Clunk · 28-08-2006, 12:23 AM

Originally Posted by RFV

Nobody wants a new LCD with dead or stuck pixels period!

eeeew.

**Agent** · 28-08-2006, 12:39 AM

Originally Posted by RFV

So how come Aria amongst others are offering pixel checking, they guarantee the monitor free of any faulty pixels for, I think, a period of 48 hours, on a 20.1 panel the charge is 25 quid which is quite expensive, but not when you consider the price of 20.1 inch panels. If you shop around there are other e-tailers that will do the pixel test for 10 quid which would definitely be worth it if your buying a cheaper panel. Browse any of the "monitor sections" on the popular forums and that is the number one question you will see asked over and over again " are there any dead pixels". Nobody wants a new LCD with dead or stuck pixels period!

All manufacturing has defects, nothing is perfect. The ISO levels are there to ensure a good balance between production and cost.
The problem with “pixel checking” services, is not the actually checking itself, but what happens to the monitor once it’s been found to have a dead pixel.
Manufactures wont take them back as they fall within ISO levels, and they wont get sent to the next person who pays the £10 or so because they have done the same – guess where it goes ? Yup, the first poor bugger who doesn’t pay the £10 gets a monitor with dead pixels. I know for a fact Aria has done this, many other company’s do too – there isn’t a lot else they *can* do.

While I totally agree that dead pixels are annoying (I know how pee’d id be if my 24” Widescreen Dell had any), the issue isn’t with Scan (or the retailers), but the ISO limits and manufactures.

The only way you can guarantee yourself a dead free pixel TFT is to buy a “Class 1” produced one. These are what are used in mission critical situations, such as the military and hospitals. Even “pixel” checking services are prone to human error only far too often.

Funkstar · 28-08-2006, 10:25 AM

iæm with Agent on this one. The more people opt for pixel checking, the more likely you are to get a duffer when you don't pay the premium.

I'm only speculating, but perhaps this wasn't possible with Scan due to space and staff constraints. We know they are strugling right now with their warehouse extension and increase in sales. Adding a pixel check service to this would probably be a nightmare. In fact, depending on the volumes of panels shipped, this might not be possible/practical at all.

RFV · 28-08-2006, 10:39 AM

ask yourself this question, your shopping for 20 or 24 inch LCD in the £300 - £400 price bracket, who are you gonna buy from, a retailer that offers pixel testing that guarantees the monitor you receive will be free of pixel defaults, or one that doesn't. Even if they charge 25 quid, it's a no-brainer!

MD · 28-08-2006, 10:47 AM

is this really scan related? seems like a general observation thread....

Clunk · 28-08-2006, 10:51 AM

personally, if it was aria, i wouldnt give them the steam off one of my turds, nevermind £25 for alledgedly checking something properly. have you ever returned anything to aria with a specific fault, only for it to came back to you 8 weeks later with the same fault, and be charged for the priviledge? good luck with them anyway, you will need it.

johnny02004976 · 28-08-2006, 10:57 AM

Originally Posted by Clunk

personally, if it was aria, i wouldnt give them the steam off one of my turds, nevermind £25 for alledgedly checking something properly. have you ever returned anything to aria with a specific fault, only for it to came back to you 8 weeks later with the same fault, and be charged for the priviledge? good luck with them anyway, you will need it.

i totally agree mate - there in the same sort of league as OCUK and eBuyer

Sumanji · 28-08-2006, 10:59 AM

Originally Posted by RFV

Even if they charge 25 quid, it's a no-brainer!

Why don't you buy from Aria then?

**ChrisP** · 29-08-2006, 08:39 AM

All TFT monitors sold by Scan are of class 2 specification only. This includes all monitors sold in the past and in the near future.

http://www.scan.co.uk/iso.asp

Unfortunately pre testing TFT monitors for dead pixels prior to dead pixels would not be feasible.

Sorry

dancingmatt · 29-08-2006, 09:38 AM

Surprised at this really.

I bought a 1280x720 projector (from Ivojo) and most places offer a pixel check when you buy a projector. Ivojo happen to do them for free (and were chucking in a free bulb when I bought it). It's an LCD display, it has pixels which can be stuck or dead, and to test one of those takes hours PLUS all the hassle of setting it up with a screen, dark room, etc.

'course they cost a lot more than a monitor too, but still. I'd never buy a display and risk one bit of it being broken - let's face it, stuck or dead or whatever = *broken*.

Are Class 1 monitors that hard to find?

DM

**Lee @ SCAN** · 29-08-2006, 09:50 AM

Originally Posted by dancingmatt

Are Class 1 monitors that hard to find?

Try EXTREMELY Expensive rather than hard to find. They can charge the premium for these as the places that require these the 'best' equipment, and they tend to be willing to pay more for displays which are pixel perfect.

chrestomanci · 29-08-2006, 01:14 PM

The thing is, you don’t need a dead pixel guarantee, because under the distance selling regulations you have the right to return anything you buy within 14 days for a full refund (unless it is perishable or made to order, wich clearly does not apply here). You have to give a reason, but the retailer can’t refuse the return if they don’t agree with the reason.

I had this discussion with scan telesales when I brought a laptop from them. I said that if when it arrived there was a serous problem with dead pixels. (more than one or two stuck sub pixels), I would just return the laptop and say that I did not like it, so if they wanted to save themelves the cost of carrage, faf at the warehouse, and visa’s commission for charging and refunding me, they could save themselves some trouble by checking the screen before the laptop went out.

They said that they could not do that and that if I wanted to return the laptop once I had it, that was my right, but their dead pixels policy could not be changed. As it was there was no problem with the laptop’s screen, so the s