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SCAN.care@HEXUS  SCAN is arguably the UK's most customer focussed retailer of PC technologySCAN.care@HEXUS is the place SCAN proves its conviction in the SCAN 3XS mindset > Specification - Service - Satisfaction |
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25-01-2007, 08:39 PM
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#1 (permalink) |
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Registered+
Join Date: Jan 2007
Posts: 39
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Thumbs up for Scan
As educated consumers of high-tech electronic products we all have very high expectations of our e-tailers regarding quality products at competitive prices, speedy deliveries and top-class customer service . Just looking at Scan's huge range of products and imagining the number of orders received and despatched per day makes my head spin. I appreciate that most of us take it as a personal affront when things do not go as smoothly as expected, since as soon as we have pressed that little "confirm order" button , in our minds those goods immediately become "ours".
We have done our bit, we have invested time, effort and money, so where are the goods? Come on Scan, hurry up will you. I am not an employee of Scan nor am I an apologist for them. I just happen to think that they are an excellent electronics e-tailer who get things right most of the time. My order had a minor wobble on the stock control front (early January) but I was assured by Carrie that all was well, the goods were in stock and my parcels arrived on the appointed day. I would just like to thank all those grafters at Scan, especially the poor devils in Customer Service, who have to put up with people like me every day. I had ordered parts for a new self-build pc for my birthday. All the components worked perfectly and I am chuffed to bits both with my new pc and the excellent service from Scan. I am also delighted with my new Linux OS (openSUSE 10.2), so unfortunately for Scan I will not be afta la Vista! |
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25-01-2007, 10:41 PM
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#3 (permalink) |
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Retail Sales Supervisor
Join Date: Sep 2006
Location: Bolton
Posts: 1,636
Thanks: 63
Thanked 72 Times in 69 Posts
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hey thanks guys posts like this make it worth while
__________________
Desktop : Intel Core2Duo E6750, 2GB DDR2 Corsair Dominator 1066Mhz, 150GB HDD Raptor,500GB Samsung, Pioneer DVD, nVidia 8800GTS, 24" Samsung SM-245B Notebook : HP DV6920EA Entertainment, Core2 Duo T5750, 2.0GHz, 3GB DDR2, 250GB HDD, Blu-ray, Home Premium Audio Visual: 40" Samsung LE40M87BDX (1080p), Panasonic DMR-EX768EB, __________________ I never made a mistake in my life. I thought I did once, but I was wrong. |
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25-01-2007, 11:33 PM
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#4 (permalink) |
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Join Date: Jan 2006
Posts: 54
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Originally Posted by Wills
I second that. 
Best prices Free delivery Excellent customer service If carlsberg made an etailer it would probably be this one 
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