Blu-ray Software

[Rookie1986]

Yeah after checking the comparisons of the software I noticed that the standard edition didn't support Blu-ray playback

I got a response from Pioneer but it basically said that they no longer produce or offer support for the UK or European market meaning that the retailer of the drive is importing them..... Which means that the problem lies with Scan...... Oh goodie.......

I will wait and see what CyberLink say but no doubt they will say that it's the retailers fault for bundling it with out of date software.

...... Does anyone want to contact Scan for me??

[directhex]

Yeah after checking the comparisons of the software I noticed that the standard edition didn't support Blu-ray playback

I got a response from Pioneer but it basically said that they no longer produce or offer support for the UK or European market meaning that the retailer of the drive is importing them..... Which means that the problem lies with Scan...... Oh goodie.......

I will wait and see what CyberLink say but no doubt they will say that it's the retailers fault for bundling it with out of date software.

...... Does anyone want to contact Scan for me??

All drives intentionally ship with out of date software - Cyberlink sell OEM PowerDVD to drive manufacturers for a couple of quid a pop, on the basis that you'll need to upgrade to a paid version almost straight away.

[Phage]

Doesn't the software prevent playback over DVI, and only allow HDMI as part of it's DRM ?

[kalniel]

Doesn't the software prevent playback over DVI, and only allow HDMI as part of it's DRM ?

HDCP over DVI-D should be no problem, depending on the monitor. The fact it's working with the trial of powerdvd12 also suggests his current connection is fine.

[directhex]

HDCP over DVI-D should be no problem, depending on the monitor. The fact it's working with the trial of powerdvd12 also suggests his current connection is fine.

Cyberlink's Blu-Ray Advisor (http://www.cyberlink.com/stat/bd-support/enu/index.jsp) will tell you if your HDCP chain is okay or not, without needing to spend money.

[Rookie1986]

All drives intentionally ship with out of date software - Cyberlink sell OEM PowerDVD to drive manufacturers for a couple of quid a pop, on the basis that you'll need to upgrade to a paid version almost straight away.

But then shouldn't the retailers be stopped from selling retail drives with out-of-date software resulting in the drive been unable to do what it was bought for?

HDCP over DVI-D should be no problem, depending on the monitor. The fact it's working with the trial of powerdvd12 also suggests his current connection is fine.

Yeah things are working fine through PowerDVD 12 so the problem is the software that shipped with the retail drive.

Cyberlink's Blu-Ray Advisor (http://www.cyberlink.com/stat/bd-support/enu/index.jsp) will tell you if your HDCP chain is okay or not, without needing to spend money.

I've ran the software (PowerDVD prompts you to download and run it when it fails to launch the blu-ray disk) but like I mentioned earlier, everything comes back as "OK/Pass" so I'm not sure why it wont just work.....

Rookie

[vicar]

Personally i would say go the Arcsoft totalmedia theatre, check out their trial download before making up your mind.

[Rookie1986]

Personally i would say go the Arcsoft totalmedia theatre, check out their trial download before making up your mind.

I'm hoping to get a response back from both CyberLink and Scan about the issue, if it can't be sorted I will just RMA the drive because it is not fit for purpose and buy one that ships with up-to-date software to actually play Blu-rays because at the moment its just a £70 DVD drive......

Rookie

[Rookie1986]

Ive had an update from CyberLink:

Dear Steve,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with CyberLink PowerDVD 9 and you are unable to play Blu-ray with it.

In regards to your issue, please provide me the following information:

1. Please check the SR Number of PowerDVD software and then send it to me in order to assist you better. You can refer to the URL provided below to get the SR number of your software.

http://www.cyberlink.com/prog/suppor...ent.do?id=2615

2. I would suggest you to please make sure that you have the updated drivers for your Display card and Sound card. You may contact your Display card and Sound card manufacturer or the computer manufacturer to get the latest drivers.

If issue persists or you have the updated drivers, I request you to send me the system log file (DxDiag.txt log file) for further analysis.

DxDiag.txt: You can use the steps that follow to create this file:

Start --> Search --> Run --> dxdiag --> Save All Informations --> a DxDiag.txt file created.

3. Also, please send me the snapshot of the error screen with full desktop. We will look at the screen capture, analyze and send you a solution or provide more information.

To take screenshot, please follow the steps given below :

a. Press the Print Screen key on your keyboard when the error appears on your screen.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.

4. I need to verify your purchase records; however, I am unable to locate your purchase records in our database. I have already searched database with your email address (swales1986@mac.com).

If you received the software (as an OEM software) with any hardware (PC, graphics card, DVD/BD drive etc...), please let me know the name & model of the hardware. (If you have the installation disc, please send me snapshot of the installation disc, to find out the version of OEM software, provided to you.)

or

If you have purchased the software from CyberLink website, please let me know the following, to find/pull your purchase record:

i. The order number of the purchase.

ii. The E-mail address that you have used while purchasing the software.

iii. The copy of invoice of the purchase.

or

If you have purchased CyberLink software from any third party website, please provide me the "copy of invoice of the purchase", that shows the name and version of CyberLink software purchased by you.

Once I received the information asked, I will be able to assist you further in resolving your concern, in better manner.

Use the below mentioned link to get back for further queries:

>>https://membership.cyberlink.com/prog/support/cs/support-login.jsp<<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.

Thanks and Regards

Bedi
CyberLink Technical Support

So I will update things once I have sent off the information required

[Rookie1986]

Ok, after a LOT of talking with CyberLink and trying just about everything nothing would get PowerDVD 9 to play Blu-ray disks on my computer so they have offered me a free upgrade to the latest version of PowerDVD to see if that solves the problem I am having. I guess waiting it out paid off in the end

Rookie

[Hicks12]

looks like im digging out my powerdvd9 then and kicking off . Is the email on their website?

[Rookie1986]

looks like im digging out my powerdvd9 then and kicking off . Is the email on their website?

Yeah its a support ticket system, they will try and say its your systems GPU or processor but just stick with it and you should get the free upgrade

Rookie

Oh and make sure to mention that the competitions "free trial" software works and plays Blu-ray disks on your system just fine