Windows 7 Win Update problems.

[watercooled]

I'll try to keep it short, basically I'm trying to fix Windows Update on a laptop which keeps failing on update kb3057839/kb3070102 with error code 80073712.

After running sfc /scannow and repairing a load of errors it logged, it still wouldn't update. So I tried the Win Update readiness tool.

It threw up another error I'm struggling to fix:

(f)	CSI Manifest Failed Catalog Check	0x00000000	winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest	amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3

But I can't find a replacement anywhere, either on my own PCs or the Win 7 DVD. The system is a Samsung laptop with a recovery partition, and I've tried mounting said recovery partition but it contains a disk image I can't seem to open with 7zip etc. I suppose a lengthy option would be to restore that to a spare HDD and hope I can pull the file from there, but I'd rather avoid that if possible.

Any ideas, or does anyone have that folder on their install?

Thanks.

[GuidoLS]

https://social.technet.microsoft.com...-catalog-check

Seems to be the same problem, with an answer/repair.

[watercooled]

Yeah it's very similar, however it's a different file in my case and I can't find any mention of it online. Even searching for 17662c7eca7111e3 turns up zero results on Google.

[GuidoLS]

Scroll down to post 3 and follow his prompts - not exactly your issue, but the manifest files are in his package.

http://www.sevenforums.com/windows-u...7-updates.html

I've seen this, or similar, a couple of times now, all listing the same manifest issues, and it seemed to cure the problem (which is actually a bad .msu package)

[watercooled]

It doesn't contain the file I need though unfortunately.

[GuidoLS]

Did you try the MS Fixit program?

https://support.microsoft.com/en-us/kb/971058

[watercooled]

Yep, tried resetting it manually too.

[GuidoLS]

Have you tried using a virtual cd/dvd to mount the ISO (Alcohol, etc?)

At this point, I know what my next step would be, depending on how much data is actually on the system. Especially not knowing how long it's been since it's seen a fresh install.

[watercooled]

It's a multipart disk image in the recovery partition rather than an iso. I tried opening/mounting it but no luck.

Yeah I agree a reformat is probably a good next step but I'll have to check with the owner, back stuff up, etc.

Thanks all the same though.

[GuidoLS]

I think I've managed to 'repair' 2 of these types of cases out of dozens. It's almost always a power down while updates are happening thing. And that warning pops up for a reason. Ah well. Sorry there wasn't an easy solution.

[satrow]

I'd go to Sysnative for help with this, also check the sticky #2, just in case that's playing/played some part.

[watercooled]

I've just given the laptop back after trying what I could think of so I'll make a note of things to try next time. Windows Update seemed to be working; it had installed other updates fine, it's just this update and what I assume was its predecessor as that one has now disappeared.

Even after installing the updates manually, I'd run Win Update again and it would still be listed as ready to install.

[satrow]

Start with the #1 sticky if you get another stab at it, that might be enough to fix it, otherwise post them the logs for checking.

[watercooled]

I managed to get this sorted by posting over at sysnative - one of the team provided me with the necessary file.

I'm hoping the Windows 10 upgrade will fix the other issues including the sluggishness etc, but was concerned Win Update being broken would prevent the upgrade from installing correctly.

Thanks again.

[satrow]

Great news

Good luck with the upgrade process.