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Thread: Remote Desktop Problems

  1. #1
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    Question Remote Desktop Problems

    Hi folks, I appear to be having issues with my new HP Gen 8 Microserver running Windows 7 Pro 64Bit.

    All of this takes place on my home network.

    I have went into remote desktop setting and clicked the "Allow remote connections to this computer".

    From my main PC - running 64bit Windows 8.1 I :

    1) Open the remote desktop window
    2) Type in PC Name I am connecting too - in this case MDMicroserver
    3) Type in the HP Gen 8 Username (only 1 account and its admin) - Which is MD Microserver (With the space)
    4) HP Gen 8 Password - (the password I use to login to this account.)

    When I go to connect it tells me my login credentials are incorrect? Is it not the same credentials I would use to connect to the HP Gen 8 if I was sitting on it myself? If so, these aren't working and I am sure I am typing them correctly.

    I have another HP Microserver (N40L) and I do the same thing (Different computer and username etc) but it works perfectly. No idea whats wrong.

    Anyone got any ideas?
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

  2. #2
    Anthropomorphic Personification shaithis's Avatar
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    Re: Remote Desktop Problems

    You probably need to enter the username as :

    <servername or domainname>\<username>

    Windows automatically fills in the domainname if you are logged into a domain, if not it will autofill with your local machine name. As the account you are signing in with is on the Microserver and not your local PC, you need to put the servername in....so will be something like:

    myserver\MD Microserver
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
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    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
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    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

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    neonplanet40 (22-07-2015)

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    Re: Remote Desktop Problems

    Still not having any luck mate. I have attached 2 picks showing you my attempts. I also included a copy of my network window so you can see what I am trying to connect remotely too. I can get on microserver-pc no problem. Just not MDMicroserver




    Thanks
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

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    Re: Remote Desktop Problems

    Have you tried a username with no space in it?
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    Re: Remote Desktop Problems

    Yup, choose "Use another account"

    and enter the username as:

    MDMICROSERVER\MD Microserver

    You should be able to save credentials so that you don't need to type it each time.

    If that doesn't work I'd take a look at the security event log on the Microserver and see what errors are there.....my guess at the moment is that you have messages that look something like:
    "login failed for user Mark-PC\MD Microserver"
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

  7. #6
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    Re: Remote Desktop Problems

    Still no luck, I will find where security event log is and see what is says!

    Thanks

    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
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    Re: Remote Desktop Problems

    You're not trying to use a blank password, right?

    If so, there's a GPO to override that. Obviously this would be bad, so just give the account a password.

    Alternatively, have you enabled the option to allow connections from older Windows versions? (if your RDPing from an old version of Windows, or non-MS system)

    Does the account have either local admin rights, or if it's a regular user is it also in the "Remote Desktop Users" group?

  9. #8
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    Re: Remote Desktop Problems

    No I am using the password I would normally use to login to this account
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

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      • Enermax Supernova G6 850W
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    Re: Remote Desktop Problems

    Quote Originally Posted by smargh View Post

    Alternatively, have you enabled the option to allow connections from older Windows versions? (if your RDPing from an old version of Windows, or non-MS system) - yes

    Does the account have either local admin rights, or if it's a regular user is it also in the "Remote Desktop Users" group?
    The account ins the only account on the computer and it is also the admin. Should I make another?

    Also - "Remote Desktop Users Group" - what is this?
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

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    Re: Remote Desktop Problems

    If it's an admin account then Administrators can always RDP to a system. Groups can be checked/configured in compmgmt.msc

    Putting on my helpdesk hat (sorry), my next question would be to confirm that you're actually typing in the password correctly, i.e. no dodgy keys, shift not working, numlock not turned on etc.

    You next probably need to look at the Security event log. Run compmgmt.msc, then go to Event Viewer, Windows Logs, Security.

  12. #11
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      • CPU:
      • AMD Ryzen 7 5800X3D
      • Memory:
      • Patriot 32 GB DDR4 3200 MHz
      • Storage:
      • 1TB WD_Black SN770, 1TB Koxia nvme
      • Graphics card(s):
      • MSI RTX4070Ti Gaming X TRIO
      • PSU:
      • Enermax Supernova G6 850W
      • Case:
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      • Operating System:
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      • Monitor(s):
      • Dell 27" U2715H & Gigabyte M27Q
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    Re: Remote Desktop Problems

    WEll I have now got to the login screen where it looks like you are logging on. But it tells me my password is wrong.
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

  13. #12
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      • Intel X25-M G2 80GB/Adaptec 3405 4x 2TB Ultrastar RAID1 / 1x 6TB Hitachi He6 / Dying 2TB Samsung
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    Re: Remote Desktop Problems

    Exact error please.

  14. #13
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      • Memory:
      • Patriot 32 GB DDR4 3200 MHz
      • Storage:
      • 1TB WD_Black SN770, 1TB Koxia nvme
      • Graphics card(s):
      • MSI RTX4070Ti Gaming X TRIO
      • PSU:
      • Enermax Supernova G6 850W
      • Case:
      • Lian LI Lancool 3
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • Dell 27" U2715H & Gigabyte M27Q
      • Internet:
      • 1Gbe

    Re: Remote Desktop Problems

    I have attached images. I changed the username to 'Homeserver' so as not to confuse it with the other device. I also restarted the system.

    This is what happens. I KNOW the password is right as I use it to login to the machine as I can't currently remotely connect. The event log shows nothing of note to be honest.

    I am very confused. Why does it work so easily on the other box?! :s


    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

  15. #14
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      • Xeon E5450 with 775-to-771 Mod
      • Memory:
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      • Storage:
      • Intel X25-M G2 80GB/Adaptec 3405 4x 2TB Ultrastar RAID1 / 1x 6TB Hitachi He6 / Dying 2TB Samsung
      • Graphics card(s):
      • GTX 750 Ti
      • PSU:
      • Seasonic X-560
      • Case:
      • Lian-Li PC-A71
      • Operating System:
      • Windows 7 Ultimate 64bit
      • Monitor(s):
      • BenQ G2400WD
      • Internet:
      • Really Crap ADSL2 <3Mbit

    Re: Remote Desktop Problems

    I'm wondering whether it doesn't like the fact that it had the same username as the hostname but with a space. Or, perhaps that caused the underlying problem prior to renaming the account to "homeserver". I can find an MSKB article which says the username should not be the same as the computer name, but having a space in there could complicate things a little...

    Try creating a new account. Make sure it's a member of the Administrators group. Don't use spaces in the username; they would just be annoying to deal with later if you use the command line etc.

    Alternatively, since you've changed the username to something unrelated to the hostname, perhaps resetting the password might kick it back into action. Probably not though.
    Last edited by smargh; 22-07-2015 at 09:38 PM.

  16. Received thanks from:

    neonplanet40 (22-07-2015)

  17. #15
    DILLIGAF GoNz0's Avatar
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    Re: Remote Desktop Problems

    just use teamviewer, it is a lot easier

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  18. Received thanks from:

    neonplanet40 (30-07-2015)

  19. #16
    Token 'murican GuidoLS's Avatar
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    Re: Remote Desktop Problems

    Is the system time on both machines the same, or at least within 30 seconds of each other? Doesn't matter as much on machines outside of your home network, but MS has a hissyfit if all the machines that want to talk to each other in a closed network aren't pretty close to synched timewise.
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