N299 cant detect my Hdd

[mercy6]

Hi, I have just purchased a N299 today, I have also purchased a brand new seagate 500gig hdd. When I install the hdd into the N299, I boot it up, the light goes blue, then after a minute, the orange/red light starts flashing for a bit and making a beep beep beep beep sound, and then it sounds like it tries to turn off, but the blue power light and fan are still running.

I check the web interface and click storage, and it has NA for both drives. So it seems like it is not detecting my brand new sataII hdd.

I then tried removing the hdd, and starting the unit up with nothing in it, it did exactly the same thing as if the drive was plugged in.

Can someone please try and help me get this working, I haven't exhausted all options as of yet, tomorrow I will test the brand new drive in my PC to see if that works, and also try a HDD from my PC in the N299 to try and locate where the problem lies

Also, just incase, does this NAS require 2 hdd, or can you only install one until you buy another later on.

Any help will be greatly appreciated.

[arthurleung]

I can tell you N299 will work with just single drive.
I currently have a single 7200.9 500GB in mine.

Not sure if you can add one later without deleting the original array though. But you can always use USB harddrive with the 299

[mercy6]

Thanks for your input Arthurleung

Since my last post, I have tried my pc hdd in the N299 and still the same thing happens, it makes a continuous beep for about 10-15 seconds and stops. I have a feeling my N299 may be faulty

[Thecus - Yvon]

Dear Mercy6,

If these HDDs could working fine on the PC, but N299 can't detect these HDD, please contact with your reseller for replacement a good one.

Yvon.

[mjwarriner]

I had a similar problem. turns out I had purchased a hard drive that wasn't on it's compatability list. Check Thecus website for the list. If yours is on it, then it may be a faulty hard drive.

[Gspank]

Hello,

I have exactly the same issue. Man, i even knew about all the issues these had before purchasing... argh.

Brand new unit, outa the box, power Cat5, it boots then after a few seconds the error light blinking red. after another 30 seconds, it makes a beeping audible alarm.
This is with NO disks in it. Inserting the Samsung drive that CAME with the unit... does the same thing. The unit is NOT discoverable with the Wizard

Grr

[paddy.godfrey]

Hi i have the same problem as the above the unit light turns orange then the unit Bleeps once and nothing happens. I have tried numerous 300GB Sata HDDs all same make and model.

Did anyone get to the bottom of the problem?

Thanks for any help

Patrick

[mjwarriner]

Anyone having probs, please make sure your HDD is on the list found on the thecus website.



I tried to post a link here, but it won't show it for some reason??
thecus.com > downloads > keyword search HDD

[paddy.godfrey]

hi i dont think the list is upto date

I have a different drive and it worked eventually

Paddy

[Iammer]

Oh my godness !!

What are you for administrators ?
It´s normal during bootup redlight is blinking and after bootup sequence beep is hearing.
every thing is right.
But don´t forget to create raid or a jbod stripe to let your system running well.

[Gspank]

Great English dood.
Ok the disc i got, CAME from Thecus, so i would think its sposed to work.
It might mean its fine, but my machine cannot see the device with networking scanning software.

Fark, id given up on this F_CKING piece of **** junk. Wrote it off, and another SCAM... cus thats what it is.

*Breaths* Alas, i will try again to get f_ckwit working, and log a call with Thecus.. they should be firebombed

[paddy.godfrey]

I too feel the pain Thecus are not helping

Just give us clear, useful info that can help us to stop playing with this thing or when it can be working

THECUS please do something and help

[fishdude]

Originally Posted by Gspank

Great English dood.
Ok the disc i got, CAME from Thecus, so i would think its sposed to work.
It might mean its fine, but my machine cannot see the device with networking scanning software.

Fark, id given up on this F_CKING piece of **** junk. Wrote it off, and another SCAM... cus thats what it is.

*Breaths* Alas, i will try again to get f_ckwit working, and log a call with Thecus.. they should be firebombed

Suck it it my man! Just because *YOU* are having a problem doesn't mean the product is bad. I just setup a 3200. Formatted 3 1TB drives in a raid 5 config no problems. My drives where not on the list either, but they worked just fine!