can't mount data lvm

[cyber_cakos]

Hi everyone,

I have a N5200 pro 2.00.01 with 4 x seagate 750 go in raid 5. Last night i added a
fifth drive same brand same capacity and started a migration to raid 5.
the thecus went on "Migrating 1%"

This morning when i wake up the RAID is gone, no data, no directory, everything is gone.
I don't have any backup for this data.

In the log i can see :
2007/12/28 14:55:51 N5200 : Swap Disk Damage
2007/12/28 14:55:13 N5200 : User admin logged in from 192.168.2.2
2007/12/28 14:55:06 N5200 : Healthy: The system N5200 is healthy now.
2007/12/28 14:55:05 N5200 : N5200 boot
2007/12/28 14:55:05 N5200 : Healthy: The system N5200 is healthy now.
2007/12/28 14:55:04 N5200 : Can't mount data lvm
2007/12/28 14:55:03 N5200 : mdadm: /dev/md1 has been started with 4 drives.
2007/12/28 14:55:03 N5200 : Assemble RAID [md1] from [ /dev/sda2 /dev/sdb2 /dev/sdc2 /dev/sdd2 ]
2007/12/28 14:55:02 N5200 : Can't mount data lvm
2007/12/28 14:55:01 N5200 : mdadm: /dev/md1 has been started with 4 drives.

2007/12/28 14:55:01 N5200 : [Disk sdd] UUID[raid5;0eceb5f3:ff642271:bd34c7f5:4c17b28a;Tue Dec 25 16:40:57 2007]
2007/12/28 14:55:01 N5200 : [Disk sdc] UUID[raid5;0eceb5f3:ff642271:bd34c7f5:4c17b28a;Tue Dec 25 16:40:57 2007]
2007/12/28 14:55:01 N5200 : [Disk sdb] UUID[raid5;0eceb5f3:ff642271:bd34c7f5:4c17b28a;Tue Dec 25 16:40:57 2007]
2007/12/28 14:55:01 N5200 : [Disk sda] UUID[raid5;0eceb5f3:ff642271:bd34c7f5:4c17b28a;Tue Dec 25 16:40:57 2007]
2007/12/28 14:55:01 N5200 : Assemble RAID [md1] from [ /dev/sda2 /dev/sdb2 /dev/sdc2 /dev/sdd2 ]


So i think the raid is still there but i can't access it please help

Louis

[Thecus - Yvon]

Desr Louis,

We get your mail already, thus please check with the reply mail.

Yvon.

[kolkmvd]

Hi, could you describe what was done to recover this?

[kolkmvd]

Hi,

I filed a ticket to Thecus Support already a week ago, but did not get any response yet from Thecus Support. How long does it normally take they get in touch?

I bought this thecus to have more reliable access to the data, but I can't access my data for already a week! What can I do to get the recovery process going?

Thecus, Yvon, please answer my support ticket !!

[Thecus - Yvon]

Dear Sir,

Would you please provide the ticket number for us tracking for you?

[kolkmvd]

It's #VZX-989593.

[kolkmvd]

Hi,

This forum seems to be more responsive. I provided Thecus with various information and we had some conversion about it. However, after giving my last responses, support turn silent. Could someone at Thecus please continue working on my issue? I don't have access to my data for 3 week now and have to work with a locally restored backup.

[kolkmvd]

Any update? Support is already silent for more than a week...

[kolkmvd]

Aye, the forum is silent as well. The N5200 is now inoperable for about than a month. I spend more than € 1200,- on this whole setup, to have my data save, but maybe my data was more available when i just put some extra drives in my desktop :-(

Thecus Support, please HELP!!

I now consider taking my loss. The main data can be restored from a backup, but I'll have to rip all my DVDs again :-(, . That will take me weeks. However, if I started on that when the crash occured (4 weeks now), I would have been finished now!

Thecus Support, please HELP!!

[wookienz]

All i can say...never buy thecus as i too have been burned by a poorly performing, over advertised device.